Top Remote Customer Support Jobs in Minneapolis–Saint Paul, MN

Leads customer support performance across phone, chat, and email channels. Owns SLAs, AHT, CSAT, NPS, quality, retention, and State Program KPIs. Manages and develops Support Specialists through coaching and performance management, handles escalations and risk mitigation, conducts quality calibration, and partners cross-functionally on process improvement, documentation, operational strategy, and scalable support practices.

Support B2B customers through phone, email, and chat by processing orders, resolving issues, tracking shipments, coordinating with internal teams and carriers, and managing credits or replacements. The role also involves identifying upsell opportunities, supporting international orders, participating in account meetings, and contributing to customer-service and operational initiatives. Strong communication, multitasking, accuracy, CRM and order-platform experience, and at least two years of related experience are required.

Conduct scripted telephone interviews with long-term care insurance applicants, collect and accurately document health history and lifestyle information for underwriting, ask follow-up questions, redirect conversations as needed, and complete interviews efficiently while meeting productivity and quality standards.

Respond to customer support requests and pre-sale inquiries through Zendesk, web, email, and internal ticketing systems. Educate customers, troubleshoot issues, document cases and feedback, collaborate with internal teams on complex problems, identify potential user interface issues, and escalate unresolved concerns while meeting service-level goals.

Supervises and develops customer service staff, monitors service quality and workflow, allocates resources across support channels, and maintains unit procedures. Identifies customer trends and operational issues, recommends process and system improvements, coordinates escalated inquiries, supports budgeting, and promotes employee engagement, efficient processing, and customer satisfaction.

Reviews student project submissions using established rubrics, providing fair, supportive, specific, and actionable feedback within 48 hours. Maintains knowledge of assigned curriculum, responds to student outreach, supports academic assistance and integrity validation, participates in quality assurance and project improvement activities, and collaborates with managers and peers in meetings and special projects.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Coordinates commercial and personal property contents claims from triage through valuation. Manages claim tasks, service-level deadlines, customer communications, adjuster collaboration, and cross-functional queues. Provides support through live chat and hotline, assesses assignment requirements, recommends appropriate solutions, and maintains accurate, productive file handling in a remote environment.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Serve as the organization’s first point of contact by answering high-volume, multi-line calls, assisting callers, routing inquiries, taking messages, and managing voicemail. Provide accurate information while maintaining professionalism and confidentiality. Support scheduling, data entry, filing, document management, and other administrative tasks. The role requires English and Spanish fluency, strong organization, multitasking, customer service skills, and proficiency with Microsoft Office and communication systems.