Top Remote Customer Support Jobs in Minneapolis–Saint Paul, MN

The Senior Director of Service Delivery is responsible for overseeing client service delivery for Health Plan clients, resolving issues, managing client relationships, and leading a team to meet service commitments and contract obligations.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Lead cross-functional initiatives to improve customer support experience by synthesizing frontline insights, prioritizing improvements, embedding in product development, and driving adoption of automation and AI. Own end-to-end delivery, define success metrics (CSAT, NPS, FCR, AHT), build a high-performing team, and influence senior leadership to scale support tooling and processes.

Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Handle inbound or outbound calls with prospective students, screen inquiries using interactive scripts, warm-transfer qualified leads to admissions advisors, disposition calls accurately, meet quality and performance metrics, log into multiple contact systems, and work flexible shifts including evenings and weekends.

Lead and scale enterprise support operations, design SLAs/policies/playbooks, manage BPO and internal MX teams, build reporting and automation, partner cross-functionally to ensure high-quality, scalable support for enterprise customers.