Top Remote Operations & Support Jobs in Minneapolis–Saint Paul, MN

The Chief of Staff will facilitate strategy execution, improve operational frameworks, and enhance cross-functional alignment within the Data organization at Coursera.

Provide advanced technical support for B2B integration products (Sterling B2B Integrator/File Gateway), diagnose and resolve complex enterprise issues across networks, OS, databases, virtualization and cloud; manage cases, document knowledge base articles, perform remote troubleshooting and on-call/weekend coverage, and apply AI tools to accelerate analysis and remediation.

The Go-to-Market Engineer will develop and manage outbound systems, integrate tools, and optimize sales workflows to improve pipeline efficiency and automate operations.

Lead a large remote team of tax professionals to deliver high-quality tax preparation and consultations. Oversee daily operations, capacity, KPIs, SLAs, and escalations. Build workflows, drive performance, and collaborate with product and engineering to improve tools and customer experience.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.

Lead day-to-day system administration for cloud and on-prem systems: install, configure, maintain, optimize, and secure servers and networks. Perform capacity and performance analysis, automate admin tasks, train staff, manage application networking and load balancing, and conduct vulnerability management while supporting CUI and government security requirements in a fully remote Agile environment.

Administer and support ClearPath OS2200 environments including installation, configuration, upgrades, patching, monitoring, capacity planning, and lifecycle management. Troubleshoot performance issues, tune systems, manage storage/tape, workloads, databases, middleware and batch/transaction processing. Develop automation, runbooks, documentation, participate in on-call incident response, and follow ITIL change management. Support firmware/Plateau installations and SCMS II configuration, and collaborate with teams and customers for disaster recovery and continuous service improvement.

The Revenue Operations Manager will optimize sales and customer success processes, enhance data accuracy, and support revenue lifecycle alignment across teams.

Contract analyst will evaluate commercial, open-source, and on‑prem AI model options and build a repeatable framework to assess cost, capability, and security tradeoffs. Primary work includes building and maintaining AI cost models, validating approaches to control AI spend, tracking vendor renewals, and supporting smaller vendor evaluations (SMS/messaging compliance and pricing). Requires independent execution and clear communication with technical and finance stakeholders.

Handle end-to-end shipping insurance claims via phone, email, and live chat. Manage incoming claims, communicate with customers and carriers (UPS, FedEx), process documentation, research online, and support general customer inquiries while maintaining organized records.