Top Remote Customer Success & Experience Jobs in Miami, FL

As a Customer Success Engineer, you'll guide clients in integrating APIs, troubleshoot issues, provide training, and maintain documentation.

The Placement Executive partners with Advisors to provide excellent service in Commercial Insurance and Risk Management, maintaining client relationships and evaluating insurance options.

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

The Customer Experience Strategist will lead CRM initiatives, develop strategies, improve processes, and engage stakeholders to align technology with business goals.

Manage a book of high-net-worth clients using email, phone, and Telegram to build long-term relationships, maximize revenue through Nexo products, maintain market and competitor knowledge, and ensure Salesforce records are accurate for management reporting.

Handle inbound and outbound B2B retention calls to resolve merchant issues, educate on rates, equipment, and loyalty programs, coordinate cross-functionally to retain accounts, diagnose root causes of cancellations, recommend process improvements, and support special projects.

Lead onboarding for high-value, complex SaaS clients by designing scalable processes, managing enterprise implementations, building executive relationships, coordinating cross-functional teams, mitigating risk, tracking onboarding KPIs, and mentoring onboarding staff to deliver rapid time-to-value.

Lead technical onboarding for new customers, manage integrations and troubleshooting, translate technical requirements into value-driven artifacts and plans, drive product adoption, engage technical and executive stakeholders, and advocate customer needs into the product roadmap.

Manage and grow client relationships for lead-generation campaigns; coordinate cross-functional teams, monitor project timelines and KPIs, produce client updates and forecasts, troubleshoot processes, and drive operational improvements to support business growth.