Top Remote Customer Success & Experience Jobs in Miami, FL

Manage and coach a shift-based customer experience team supporting clients and advocates across phone, email, and chat. Troubleshoot technical and operational issues, gather and report feedback, implement solutions, and improve processes to deliver world-class support in a fast-moving startup healthcare environment.

Manage client relationships to drive adoption, retention, and success with Teachstone solutions. Lead onboarding, implementation, renewals, health monitoring, reporting, and proactive communication. Serve as client advocate, deliver presentations, gather feedback, and collaborate cross-functionally to optimize product usage and outcomes.

Support new customers through onboarding and activation of the DigiCert platform. Lead kickoff calls, deliver trainings and demos, guide customers through features and workflows, coordinate with validation/support/deployment teams, document onboarding progress, and confirm readiness for deployment to ensure adoption and successful use of the platform.

Lead post-onboarding customer journey across adoption, support, renewals and expansion. Manage and grow a remote account management and frontline support team, build AI-driven support stacks, drive retention and NPS metrics, partner with implementation and product, and own renewal/expansion playbooks.

Own a portfolio of SaaS customers from onboarding through renewal. Drive product adoption, conduct check-ins and business reviews, identify at-risk accounts, coordinate upsell with Sales, track account metrics, relay feedback to Product, maintain account records in a CSM platform, and support renewals and M&A onboarding.

Serve as primary post-sales strategic partner for largest enterprise clients, driving AI Agent adoption, ROI, optimization, governance, renewals, and cross-functional advocacy to turn customers into champions.

Serve as a clinical voice for customers, leading onboarding and training for InsightRX products, providing pharmacokinetic support, collaborating with clinical and technical stakeholders, building training materials, contributing to analytics, and bringing customer feedback into Product, Sales, and Marketing.

Manage a portfolio of mid-market employer customers as a trusted advisor on benefits strategy and the Thatch platform. Lead renewals, open enrollment, QBRs, and compliance (ICHRA, Medicare, COBRA). Build stakeholder relationships, monitor customer health, drive retention, and collaborate cross-functionally to scale processes, tooling, and customer education.

Own and run the customer onboarding journey from post-sale through go-live and early adoption. Create implementation plans, remove blockers, coordinate cross-functional teams, drive time-to-value, ensure go-live readiness and handover to Customer Success, and improve onboarding processes.

Manage onboarding, launch, and ongoing support for internal podcast programs. Advise clients on adoption and communication strategy, create support resources (FAQs, guides, templates), and build trusted client relationships to scale private audio for employee communications.