Top Remote Customer Success & Experience Jobs in Miami, FL

Own 1-2 large enterprise accounts as the main customer contact. Maintain portfolio visibility, coordinate programs with internal teams, run regular account reviews, onboard stakeholders, drive renewals and QBRs, and translate customer needs into product and operational improvements.

Lead client onboarding, retention, and operational account management for PBM clients. Coordinate cross-functional teams, ensure service levels, manage implementations, resolve adjudication issues, analyze claims, and drive client satisfaction and revenue growth.

Manage onboarding of new customers to Campspot's SaaS platform, combining project management, technical support, and training. Support initial setups and major overhauls, coordinate timelines, communicate with stakeholders, solve issues, and handle some evening hours and travel.

Lead and operationalize cross-functional Customer Success programs to drive adoption, retention, and growth. Analyze customer and program data, establish success metrics and reporting, influence stakeholders, support enablement, and manage a small portfolio of medium-touch SaaS accounts to ensure value realization and coordinated execution with Sales and Professional Services.

Provide proactive client service and subject-matter expertise for retirement plans; research and resolve client issues, manage assigned book of business, produce and analyze reports, communicate status and resolutions, support sales efforts, and drive client retention and growth.

Lead executive relationships at strategic accounts to drive measurable value from Arkestro's predictive procurement platform. Define success metrics, own renewal/expansion motions, design customer engagement and onboarding, identify and remediate at-risk accounts, build advocacy and reference programs, influence product roadmap, and help build the Customer Outcomes function and scalable playbooks across Sales, Professional Services, and Product.

Partner with Account Executives to deliver employee benefits programs for large-group clients: manage client relationships, ensure ERISA/compliance, resolve benefit inquiries, maintain records and benefit guides, use agency systems and benefits platforms, and support carrier/vendor relationships.

Provide front-line customer support and account activation for Comply's SaaS platform: configure accounts, upload and validate data, prioritize and manage support cases, troubleshoot issues, collaborate with Technical Support and Product teams, and meet implementation deadlines while maintaining high customer satisfaction.

Own the post-sale lifecycle for enterprise accounts, drive GRR/NRR, manage renewals and expansions, run executive reviews and success plans, boost product adoption, use AI-assisted tooling for efficiency, forecast renewals, document outcomes in Gainsight, and collaborate with Product and Sales to surface case studies and customer-driven product improvements.

Provide bilingual (Spanish) remote customer support: answer product/service questions, troubleshoot and resolve issues, document interactions, maintain product knowledge, and handle inquiries and complaints.