Top Remote Customer Success & Experience Jobs in Miami, FL

Serve as first-line support for Relocity's web and mobile platform: manage Intercom tickets, troubleshoot and reproduce issues, escalate to Product/Engineering, maintain documentation, identify trends, and support product adoption while contributing to knowledge base and process improvements.

Own end-to-end onboarding and activation for new B2B SaaS customers, driving time-to-first-purchase and GMV within 60–90 days by project-managing implementations, removing friction, collaborating cross-functionally, building scalable playbooks, and measuring activation metrics.

Lead the creation and operation of a Customer Success function to drive onboarding, adoption, retention, and expansion. Build playbooks, instrument CS metrics (TTV, NRR, health score, churn), manage tiered engagement models, present business reviews to executives, maintain knowledge resources, and coordinate with Product, Support, and Sales to reduce churn and grow customer revenue.

Mainstay seeks to connect with potential candidates for future roles across various fields including engineering, analytics, product, sales, and operations.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

Manage a book of 25-40 Enterprise clients, ensuring net revenue retention through driving product adoption, renewals, and expansions while collaborating cross-functionally and providing superior customer service.

The role requires a proactive Client Success & Underwriting Specialist to support clients during the underwriting process, ensuring clear communication, managing information submissions, and enhancing client experiences while coordinating with insurance carriers and coaches.

Design, deliver, and evolve role-based training and change management programs for transit agency customers. Lead remote and onsite training, create scalable learning content (videos, KB articles, webinars), enable internal teams, leverage AI tools for content, and measure impact via adoption and training satisfaction metrics.

Lead post-sales technical engagement for strategic enterprise accounts to drive adoption, onboarding, integrations, and time-to-value. Serve as trusted technical advisor, resolve technical roadblocks, coordinate cross-functional teams, present roadmaps, run business reviews and enablement, and help shape product direction while supporting incident response and account expansion.

Serve as primary implementation and operational lead for assigned customers, coordinating cross-functional teams to ensure onboarding, delivery, escalation management, SOW support, adoption, renewals, and long-term customer success.