Top Remote IT Support & Helpdesk Jobs in Miami, FL

Leads Docker’s global Information Technology organization, overseeing help desk services, application management, device lifecycle logistics, internal productivity tools, service metrics, SLAs, and continual improvement. Develops multi-year IT strategy and technology roadmaps, architects and optimizes the SaaS and cloud application ecosystem, manages technical debt, and partners with executives and technical leaders to support business growth. Builds a metrics-driven, customer-focused team and advances AI- and automation-first practices.

Owns Salesforce CPQ configuration, approval processes, automation, custom objects, reporting, data quality, integrations, troubleshooting, and deployments. Partners with Sales, Sales Operations, Marketing, and leadership to translate business needs into scalable solutions. Responsibilities include QA/UAT, data imports and deduplication, connected sales technology management, documentation, user training, and leading Salesforce projects.

Senior IT operations leader shaping enterprise operational strategy, disaster recovery, and infrastructure roadmaps. Leads large cross-functional programs, governs standards, advises executives, manages vendor strategy, and mentors engineering staff to improve reliability, performance, and continuity.

Leads and supports internal IT operations for a globally distributed workforce. Manages a small IT team, oversees infrastructure and systems, improves identity, device, and SaaS tooling, partners across departments on onboarding and security, supports SOC 2 and ISO 27001 compliance, and establishes scalable processes, SLAs, ticketing workflows, and documentation. This is a hands-on player-coach role focused on reliability, security, efficiency, and employee experience.

Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.

Provide technical support for a B2B SaaS analytics platform through email, chat, and other channels. Investigate dashboards, reports, data, integrations, and configuration issues; reproduce problems; guide customers through troubleshooting; and escalate complex issues to Engineering. Maintain support documentation, identify recurring problems, monitor trends, and collaborate with Customer Success, Implementation, Product, and Engineering teams to improve customer experience and product reliability.

Provides Tier 1 and Tier 2 end-user support through tickets, calls, and email. Responsibilities include troubleshooting Windows and macOS systems, managing accounts and permissions, installing software and updates, configuring workstations, maintaining printers, supporting Zoom and Slack, managing hardware and software inventory, repairing equipment, training employees, and providing onsite technical support at offices, events, and the Sundance Film Festival.

Supports and improves distribution center systems and processes, including WMS, parcel management, automation, scanning, voice, printing, and bagging technologies. Gathers requirements, troubleshoots systems, coordinates vendors and technical teams, executes project milestones, supports testing, creates documentation, provides Tier III functional support, and develops training for distribution staff. Frequent travel and off-hours support may be required.

Provide L2/L3 incident-driven support for Unily's SaaS platform: triage, diagnose using logs/traces/metrics, reproduce issues, maintain ServiceNow records, coordinate with Product and Engineering, implement mitigations, contribute to RCAs and runbooks, and participate in shift/on-call rotations to ensure continuous coverage.

Administer Epic’s corporate identity, access, endpoints, applications, devices, and employee IT support. Manage onboarding and offboarding, access reviews, authentication and device standards, MDM provisioning, asset inventories, procedures, and audit evidence. Support SOC 2 or similar compliance activities, security reviews, and incident response while partnering with infrastructure and people operations. This is a fully remote, US-based role supporting a global engineering team.