Top Remote IT Support & Helpdesk Jobs in Miami, FL

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Leads and develops a remote advanced technical support team, manages escalations, schedules, performance, training, and workforce coverage. Oversees complex technical issue resolution, incident and problem management, documentation, and process improvements. Collaborates with network operations, engineering, service delivery, customer care, and field operations to improve customer support. Requires experience leading technical support or operations teams, troubleshooting network issues, and working with LAN/WAN technologies in large-scale IT, network operations, or NOC environments.

Participates in a 12-week Hiring Our Heroes fellowship within Ryder’s Information Technology division. Gains hands-on exposure to IT operations, lean and agile methodologies, problem-solving, data and process mapping, analysis, business meetings, and departmental projects. Fellows develop corporate business knowledge, communication, leadership, teamwork, organizational, and prioritization skills while learning new technologies and methodologies.

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.

Own and administer the firm's Intapp application suite, including user support, security, configuration, monitoring, upgrades, patching, documentation, integrations, workflows, forms, datasets, and SQL-based reporting. Partner with New Business Intake, Conflicts, Legal Operations, vendors, and cross-functional teams while supporting migration from on-premise systems to Intapp's cloud platform.

Provide technical support, troubleshoot and repair computers and peripherals, assist with OS/network rollouts, manage spares and maintenance data, and supervise the Systems Administration team while coordinating vendors and ensuring compliance with gaming regulations.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Leads high-severity incident response for critical healthcare IT systems, coordinating technical teams, vendors, stakeholders, and executives through triage, escalation, resolution, and root cause analysis. Maintains ServiceNow documentation, supports incident, problem, and change management, analyzes trends, improves operational resiliency, mentors staff, and participates in 24/7 on-call coverage. The role is remote, includes irregular hours, and requires travel up to 25%.

Supports Manhattan Active Omni by troubleshooting user and integration issues, monitoring exceptions, conducting root cause analysis, testing configuration changes and releases, documenting resolutions, and developing user guidance. Collaborates cross-functionally to improve processes, support business initiatives, and enhance customer service. The role also prepares management recaps and continuously expands platform expertise.

Own Tekmetric’s IT function, including systems, endpoints, identity, SaaS, office infrastructure, support, and security. Lead a small team, establish technical direction, automate workflows, manage SSO and device platforms, partner on security operations, support office technology, build scalable controls, and manage the IT budget. The role is hands-on and requires strong technical contribution across automation, infrastructure administration, incident response, and identity management.