Top Remote IT Support & Helpdesk Jobs in Miami, FL

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

As a Litigation Support Technician, you will provide technical and analytical assistance in litigation support at the United States Attorney's Office, including coordinating services, maintaining equipment, ensuring system security, and providing customer support.

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and software issues; document cases in CRM; perform remote upgrades and preventative maintenance; drive issue resolution across teams; contribute to knowledgebase and improve customer satisfaction.

Lead IT operations and technical program delivery for a compliance-driven telehealth startup. Own escalations, identity and access management (Okta), Google Workspace and Slack administration, SaaS integrations (SAML/SCIM/APIs), device provisioning, monitoring, and automation. Drive cross-functional projects, incident RCA, onboarding and access governance, audit readiness for HIPAA and SOC 2, and continuous improvement of IT processes and employee experience.

Provide first-line technical support for residential and small business customers across voice, data, video, and security services. Troubleshoot IPTV, POTS, DSL, and fiber broadband issues, document interactions in the service database, monitor outages, escalate as needed, and work scheduled shifts including nights, weekends, and holidays.

Lead global delivery of AI-first end-user support, managing service desk and field teams, incident and problem management, AI-driven virtual agents and self-healing automation, KPI reporting, vendor and budget oversight, and reskilling staff to expand autonomous resolution.

Provide advanced support for enterprise applications (Salesforce), diagnose and resolve complex incidents, fulfill service requests, create user stories/defects, update knowledge base, perform after-hours production changes, and mentor/train junior staff while participating in continuous improvement.