Top Remote Operations & Support Jobs in Miami, FL

Own the revenue operations systems roadmap, GTM tooling architecture, reporting, dashboards, data quality, and analytics infrastructure. Lead cross-functional migrations, integrations, automation initiatives, and adoption programs across Sales, Customer Success, Finance, and Product. Serve as the technical owner for Gainsight and Salesforce, translating complex data and system behavior into executive-ready recommendations. Establish reliability standards, improve operational effectiveness, mentor team members, and drive durable solutions that improve retention, cycle times, data integrity, and capacity.

Manages revenue operations across pipeline forecasting, quote approvals, bookings, revenue support, reporting, and product administration. Reviews Salesforce data, coordinates cross-functional booking and revenue processes, leads SKU and price book setup, validates Salesforce and NetSuite workflows, reconciles data using Excel and Power BI, and documents scalable procedures and controls. The role partners with Sales, Finance, Product, Manufacturing, Customer Success, and business systems teams to resolve exceptions and improve commercial operations.

Provides high-trust administrative and executive support to a founder and COO. Responsibilities include complex calendar and meeting coordination, correspondence and presentation preparation, file organization, domestic and international travel, expense management, agendas, notes, action-item tracking, stakeholder communication, and confidential information handling. The role also supports special projects and cross-functional leadership requests in a fast-paced, fully remote fintech and cryptocurrency environment.

Provides non-phone customer and operational support through email, direct mail, faxes, and internal tickets. Resolves account issues, disputes, and chargebacks; posts payments accurately; conducts call quality assurance; follows regulated processes and compliance timelines; and identifies process improvements while managing multiple responsibilities independently.

Manage high-priority sales and client escalations involving prescription access and pharmacy processing. Coordinate resolutions across Client Success, Operations, Pharmacy Support, prescribers, payers, and pharmacies while meeting SLAs. Diagnose claim rejections, identify root causes, improve escalation workflows and documentation, communicate proactively with stakeholders, and analyze escalation trends to support staffing, operational planning, and scalable growth.

Establishes and runs a continuous improvement operating rhythm for AI transformation engagements. The role uses adoption and operational signals to redesign workflows, refine prompts and agents, embed standard work, facilitate improvement events, retire low-value solutions, and direct investment toward high-ROI capabilities. It also transfers continuous improvement practices, tooling, and cadences to customer teams so gains remain durable after the engagement ends.

Own Salesforce administration across user management, permissions, workflows, objects, integrations, data maintenance, reporting, onboarding, and user training. Partner with global go-to-market stakeholders to improve CRM processes and maintain integrations with LeanData, ZoomInfo, Gong, and Snowflake. Use Claude and other AI tools to accelerate documentation, reporting, and process design.

Own and scale marketing-to-sales operations infrastructure across Salesforce, Marketo, Clay, Qualified, and related systems. Manage lead lifecycle architecture, routing, scoring, enrichment, deduplication, data quality, conversational marketing workflows, and funnel optimization. Partner with Marketing, Sales, SDRs, Business Systems, and vendors to improve pipeline quality, speed to lead, and sales efficiency. Implement AI-enabled automation, oversee tool budgets, and support system migrations and process governance.

Administer Federal Okta, Slack, and Google Workspace environments; manage identity lifecycle, permissions, SSO integrations, shared drives, and secure communication channels. Provide remote front-line support, troubleshoot access and software issues, and document procedures. Support commercial IT operations, align Federal and commercial workflows, conduct access audits, and assist with security investigations and compliance audits.

Lead and coach a team of Technical Customer Support Specialists; own escalation playbooks, KPIs, and L2 technical investigations. Partner with Product and Engineering to resolve systemic issues, hire and onboard new reps, and ensure empathetic clinician-centered support.