Top Remote Operations & Support Jobs in Miami, FL

Own the end-to-end major incident lifecycle: act as incident commander for Sev-1 events, improve MTTR and on-call practices, run blameless postmortems, drive reliability metrics and roadmaps, manage incident communications and status updates, and define incident operating models, runbooks, and severity frameworks.

Own the CRM and surrounding GTM systems strategy, architecture, and roadmap. Define data models, set governance and access controls, translate cross-functional requirements into prioritized platform design, run vendor evaluations and build-vs-buy decisions, and lead executive-facing business cases for major CRM/platform changes.

Manage and mentor a team of technical support engineers for a cloud security SaaS product. Own team performance, hiring/onboarding, escalations, incident coordination with engineering, and knowledge-base content. Drive automation and AI-powered tooling to scale support, troubleshoot Kubernetes/cloud infrastructure, and collaborate with Customer Success on customer-impacting issues.

Responsible for managing external partnerships, leading supplier selection and negotiations, and ensuring compliance with performance metrics. Also handles grievances and training for vendors.

Manage day-to-day execution of digital product and service enablement: plan and deliver training, create and maintain enablement content and SOPs, run support operations analytics, manage project plans for system rollouts, and partner with Data & Technology and business stakeholders to drive adoption and continuous improvement.

Lead quota modeling, territory design, commission planning, and forecasting to align sales with growth goals. Maintain Salesforce data integrity, build dashboards, leverage Gong/Clari and AI tools for predictive insights, present executive analyses, and drive process improvements across Sales, Finance, and cross-functional teams.

The Global Regulatory Lead will develop and execute regulatory strategies for therapeutic projects, ensuring compliance and success in submissions while leading cross-functional teams and managing risks.

The Director oversees outsourced business services at 3M, ensuring performance, governance, and alignment with Global Business Services while driving efficiency and continuous improvement in BPO operations.

Owner of GTM systems and data to drive revenue: manage Salesforce, design lead/account scoring and routing, integrate intent signals (UserGems), build AI-powered workflows and attribution models, and deliver reporting and insights to Sales, RevOps, and Marketing.

The Contracts Manager ensures accurate and compliant contract processing, collaborates with Sales and Legal, identifies risks, and drives operational excellence.