Top Remote Jobs in Louisville, KY

Provide empathetic front-line support to outpatient therapy clinics through Zendesk, Zoom, and phone calls. Triage, troubleshoot, reproduce, and resolve customer issues; document clear engineering escalations; track tickets through resolution; create help center content; identify recurring issues and product improvement opportunities; and support customers transitioning from onboarding.

Owns the technical setup and validation of new client launches, including practice configuration, clearinghouse connections, payer enrollments, claims, Twilio communications, card processing, payment flows, and JSON configurations. Troubleshoots vendor integrations, tests systems end to end, documents setups and fixes, manages multiple implementations, and partners with onboarding teams to ensure timely, reliable go-lives.

Own client onboarding from contract signing through go-live and early steady-state. Build timelines, lead kickoff and training sessions, coordinate technical setup, data migration, and integrations, track risks and blockers, relay client feedback internally, support early live usage, and hand off to Support. Continuously improve onboarding playbooks, templates, and training materials while managing multiple concurrent implementations.

Leads the design, integration, implementation, commissioning, and lifecycle improvement of enterprise OT, telemetry, and SCADA solutions across global data centers. Translates operational and customer requirements into secure, scalable architectures; integrates field devices, BMS/EPMS, Ignition, Azure services, messaging, APIs, and data platforms; troubleshoots multidisciplinary issues; leads testing and modernization; and mentors engineers and stakeholders.

Supports public sector technology implementations by eliciting and analyzing business requirements, documenting workflows, user stories, business rules, and process maps, and identifying process improvements. Acts as a liaison between stakeholders and development teams throughout analysis, design, testing, configuration, and maintenance. Leads implementation activities, supports quality assurance, maintains project documentation and status reporting, provides client support, and contributes to project planning in an Agile environment.

Own the product vision, strategy, roadmap, and product function at an early-stage Series A company. Partner with Engineering, Design, Sales, Customer Success, and coaching teams to build a polished B2B product for first responders. Conduct customer research in the field, define outcomes and metrics, prioritize development, guide technical tradeoffs, and transition the organization from founder-led product management to a disciplined, customer-driven team.

Own enterprise sales across major public safety accounts in the Eastern United States. Build executive relationships, navigate government procurement and RFPs, close six- and seven-figure agreements, manage complex sales cycles, forecast in HubSpot, and expand customer accounts. The role requires extensive public safety agency sales experience, strong executive presence, procurement expertise, and regular territory travel.

Own enterprise sales across major Western U.S. public safety accounts, including law enforcement, fire, EMS, and statewide agencies. Build executive relationships, navigate government procurement and RFPs, manage complex six- to 18-month sales cycles, close six- and seven-figure agreements, and expand customer accounts. Maintain accurate HubSpot forecasting, coordinate onboarding with implementation and customer success teams, and provide market feedback to product and leadership.

Develops and closes high-value sponsorships, investment partnerships, and strategic alliances. The role engages corporate partners, family offices, angel networks, and mission-aligned investors; creates capital engagement packages; manages investor relationships, reporting, and impact storytelling; collaborates across ventures; and maintains a pipeline of capital opportunities, prospects, and pitch materials.

Lead hands-on development of scalable software, APIs, integrations, automations, and core product features. Architect systems, make technical decisions, ensure code quality, optimize performance and security, and collaborate across Product, Design, Data, and Business teams. Mentor developers, conduct code reviews, shape the technical roadmap, and improve engineering workflows, CI/CD, and architecture. The role also explores AI, automation, and API-first technologies in a fully remote startup environment.

Submit your application to The ROSTR Group for future job opportunities in California. They will retain your information for relevant roles that arise.

The role indicates a potential for international positions in the future at The ROSTR Group but currently has no openings outside North America.

We are open to spontaneous applications for talented individuals who wish to join our team. Reach out even if there are no current openings.

Manage a portfolio of commercial and mid-market SaaS accounts, driving product adoption, customer outcomes, account health, and renewals. Build success plans, quantify value, identify risks, coordinate escalations, maintain Gainsight records, and collaborate with Sales, Support, and Product. Serve as the primary customer contact, communicate product updates, gather feedback, support feature adoption, and educate customers on fraud and authentication best practices.

Own enterprise customer outcomes, adoption, and value realization for industrial AI deployments. Lead complex implementation programs, technical workshops, and solution discussions while coordinating engineering, product, delivery, sales, and customer stakeholders. Translate AI insights into operational improvements, support account expansion, and develop long-term strategic partnerships with industrial organizations.