Top Remote Customer Success & Experience Jobs in Lexington, KY

The Customer Success Manager ensures customers achieve measurable outcomes using the SQREEM platform by driving outcomes, providing strategic advice, managing customer health, and expanding revenue within accounts.

Work with project teams to analyze business requirements, configure and test enQuesta CIS solutions, assist data conversion, deliver training, support customer testing and implementations, and manage risks to ensure on-time, high-quality deployments.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

This posting builds a talent community for a future Senior Account Manager role. Candidates should have account management experience (ideally in SaaS, public sector, or transit tech), be mission-driven about mobility/sustainability, and be willing to join a distributed team and attend occasional in-person offsites. Submitting interest puts you first in line when a role opens.

The Director of Scaled Customer Success will lead a global team to innovate and implement a digital-first customer success strategy, enhancing customer engagement through automation and AI-driven experiences.

Testers will assess an airport's user experience with a ride sharing app by walking the route from the security exit to the pickup point and documenting their experience.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Manage and expand relationships with key clients, drive revenue growth, and ensure long-term customer success in identity verification solutions.

As a Customer Experience Associate, you'll conduct outreach to members, maintain high customer satisfaction, and support the Member Experience Team. Responsibilities include handling tickets and providing excellent communication and problem-solving to support older adults.

The Principal HubSpot Architect & CRM Admin will lead HubSpot as the core platform for revenue and customer strategy, managing architecture, automation, and integrations, while collaborating with cross-functional teams and supporting strategic decisions through data insights.