Top Remote Customer Success & Experience Jobs in Lexington, KY

The VP, Client Partnership oversees client relationships, ensuring quality delivery, operational management, and strategic leadership for multiple clients within a portfolio, while mentoring a team and driving business growth.

Manage customer onboarding, implementation, and integrations; act as liaison between customers and internal product/tech teams; handle escalations and SLA adherence; run regular check-ins and quarterly/executive business reviews; analyze customer data to propose conversational AI/LLM-driven solutions to increase value and drive renewals.

As a Client Success Engineer, you will resolve technical issues for clients, contribute code changes, troubleshoot data discrepancies, and enhance client experience. You'll collaborate with engineering teams and improve internal support processes, leveraging AI tools for efficient problem-solving.

The Customer Support Specialist will handle customer issues, triage and debug problems, improve support processes, and communicate technical details clearly.

The Customer Support Manager will lead the support team, improve customer experience, manage workflows using data, and handle escalations effectively.

Seeking a reliable Bilingual Virtual Assistant fluent in English and either Spanish or Portuguese to manage tasks, communicate with clients, and support workflows.

As an Auto Claims billing specialist, you'll make high-volume outbound calls to investigate and maximize payments on medical claims for clients, primarily hospitals.

Act as a Customer Support expert by sharing insights on software vendors, guiding procurement evaluations, and advising on product strategy.

The Sr. COBRA Specialist manages operational duties related to COBRA and Direct Billing, ensuring timely responses and updates while identifying process improvements and maintaining communication with internal teams.

The Personal Assistant supports a principal by managing complex travel logistics, daily requests, and maintaining communication while adapting to a fast-paced, dynamic environment.