Top Remote Customer Success & Experience Jobs in Lexington, KY

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Manage a portfolio of homeowner relationships while owning dynamic pricing and revenue strategy. Communicate performance and market insights, underwrite and price properties using data tools, maintain high-converting listings, and collaborate cross-functionally to improve occupancy and owner retention.

Own post-go-live customer relationships to drive adoption, engagement, and renewals. Monitor health metrics, conduct strategic reviews, surface data-driven insights, resolve risks cross-functionally, identify expansion opportunities, and advocate customer needs to Product, Implementation, and Support. Represent the company at customer sites and conferences.

Manage end-to-end implementations for strategic (enterprise) customers, develop and execute implementation plans, configure complex B2B SaaS workflows and integrations, drive change management, advise on best practices, measure outcomes with data, and collaborate cross-functionally to ensure timely, successful onboarding and customer value realization.

Own retention efforts to prevent customer cancellations by leading save conversations, performing targeted outreach to at-risk accounts, troubleshooting operational issues, collaborating cross-functionally to implement fixes, and documenting outcomes in Salesforce to reduce churn and improve customer experience.

Own a portfolio of B2B SaaS customers to drive retention and adoption. Proactively identify adoption gaps, deliver hands-on configuration and integration improvements, lead strategic advisory and governance, support renewals and expansions, and coordinate across Support, Product, and Engineering to resolve complex technical issues.

Own a portfolio of Tier 1/2 accounts for managed IT, cloud, and cybersecurity services. Drive retention and expansion, deliver QBRs with vCIO/TAM, manage renewals, maintain CRM records in HubSpot, mentor Account Managers, and escalate/resolve technical issues while coordinating upsell opportunities with Sales and product teams.

Lead and grow a client success organization to drive renewals and upsells. Hire, coach, and evaluate teams; develop strategy, improve client satisfaction, collaborate cross-functionally, and meet regional renewal and growth targets while attending events and customer meetings.

Own the customer journey for Together's mentorship platform: implement onboarding, drive adoption and value realization, reduce churn, collaborate cross-functionally, co-lead QBRs, and support team growth and processes to ensure renewals and advocacy.