Top Remote Customer Success & Experience Jobs in Lexington, KY

The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.

The Technical Account Manager is responsible for ensuring customer satisfaction by optimizing Salt Security's API security solutions, driving value realization, and managing relationships with key stakeholders.

The Associate Solution Consultant supports post-sale client implementations, training clients on the RainFocus platform, identifying requirements, and ensuring implementation success through collaboration and communication.

The Strategic Account Manager oversees commercial relationships, focusing on renewals, expansions, and account strategy, ensuring customer value and engagement across teams.

As an Instructional Designer, you will develop training materials for the Customer Experience team, collaborate with various stakeholders, and evaluate learning effectiveness.

The Director of Enterprise Account Management will manage relationships with complex enterprise merchants, ensuring their success and retention while guiding them through payment ecosystems and internal advocacy.

Looking for Customer Success Managers for future roles, focusing on managing SaaS customers, ideally in EdTech, with strong engagement and organizational skills.

The Lead Client Experience Manager will manage a team, work with clients to improve patient engagement campaigns, and drive sales growth through digital media strategies.

The Renewals Manager is responsible for managing customer contract renewals, driving engagement and proactive strategies to mitigate churn and maximize revenue. This role involves collaboration with various departments, analyzing trends, and developing scalable processes for efficient renewals.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.