Top Remote Customer Success & Experience Jobs in Lexington, KY

Support Account Managers with client and broker relationship management, prepare client-facing documents and meeting materials, use AI tools to research and draft communications, maintain client records, and assist with follow-up and account deliverables during a 1012 week internship.

Own post-implementation success for Built's largest, most complex clients: drive retention, adoption, and expansion through strategic account plans, multi-threaded relationships, health monitoring, QBRs, mentoring junior CSMs, and partnering with Product/Implementation to shape the roadmap. Leverage AI to accelerate analysis and identify growth opportunities while advising senior stakeholders in construction lending and commercial real estate finance.

Manage a defined book of customers through onboarding, adoption, expansion, and renewal. Serve as trusted advisor, drive product consumption metrics, negotiate renewals, escalate and coordinate with Solutions Engineers and Data Consultants to deliver outcomes and identify expansion opportunities.

The Technical Account Manager serves as a strategic advisor for enterprise customers, ensuring their success with Omni's analytics platform and optimizing integration and adoption.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

The Destination Specialist will design and book customized travel experiences for clients, ensuring high-quality service and in-depth knowledge of South America.

The Support Team Associate responds to client support issues via phone, email, and chat, diagnosing problems, creating documentation, improving AI support, and maintaining customer satisfaction.

The Engagement Manager will lead client engagement for Endeavor's financing platform, managing implementation and optimizing practices while collaborating with cross-functional teams.

The Account Manager will manage outbound marketing campaigns for B2B SaaS clients, ensuring client communication, alignment, and generating leads to enhance sales pipelines.

The Partnership Manager oversees relationships with healthcare organizations, managing the lifecycle from onboarding to engagement and reporting, ensuring partner satisfaction and program growth.