About the Role
Are you driven by curiosity and a competitive spirit? Do you thrive in an environment where growth, innovation, and customer satisfaction are at the forefront? We're looking for a Customer Success Manager to join our A-team and manage a high-potential book of business with opportunities for growth and adoption.
Our team is a unique blend — some members are new to customer success but are already crushing it, while others bring seasoned expertise, helping us build a scalable framework for the future. This is your chance to join a high-performing team and help us raise the bar even higher.
Base Salary: $100,000 - $105,000
What You'll Do
Portfolio & renewals
- Manage a portfolio of 3–4MM ARR, driving adoption, outcomes, and renewals that lead to expansion and advocacy.
- Take ownership of the renewal cycle — from forecasting to negotiating early renewals, mitigating churn, and navigating competitive threats.
- Collaborate with the Account Executive to identify and capitalize on cross-sell, upsell, and renewal opportunities.
Customer relationships & success
- Partner with clients to accelerate time to value and increase customer satisfaction throughout the lifecycle.
- Establish yourself as a trusted advisor, providing innovative solutions and thinking outside the box to meet specific use cases.
- Build deep relationships with key stakeholders, at all levels, within the customer organization to gather feedback and align on future success.
- Drive resolution on escalated issues to ensure customer satisfaction.
Communication & advocacy
- Define, execute, and clearly communicate ROI for clients to showcase measurable success.
- Create impactful customer content, from account plans and success stories to executive business reviews and save plans.
- Leverage strong relationships for referrals and advocacy.
Cross-functional impact
- Represent our company as a domain and product expert, contributing to the cutting-edge space we operate in.
- Act as a hub of information for the customer's needs, creating a closed-loop feedback system that benefits Product Management, Sales, and Marketing.
What We're Looking For
- 2+ years of experience in Customer Success or Account Management within a SaaS environment.
- A solid understanding of Customer Success best practices, strategies, and execution.
- Exceptional communication skills, with the ability to present to and interface with all levels of an organization, from admin to C-suite.
- Ability to simplify complex problems and execute solutions with precision.
- Experience collaborating with cross-functional teams such as Sales, Product, Marketing, and Services.
- Hands-on Salesforce ecosystem experience is required.
- Nice to Have: Higher Education industry experience.
What we offer
- An incredible team of smart and supportive people
- A deep feeling of satisfaction and completion
- Fully remote global team working from home
- Stock options for every employee
- Flexible work week
- $400 office stipend
- Maternity/Paternity leave
- Student loan debt assistance
- Pledge 1% - time off during the year for helping nonprofits
- Health insurance contribution (if in the US)
- Children's 529 college fund assistance (if in the US)
About Blackthorn
Blackthorn turns any organization's Salesforce® CRM into event planning software powered by their connected data. We're a growing, distributed team with teammates across the globe, and we build Salesforce-native tools that help teams create events, engage attendees, process payments, and measure success — all without leaving their CRM. Our customers range from tiny nonprofits to global corporations, and our products are known for going live in hours, not weeks. We believe the best enterprise software should feel as intuitive as the apps you use every day.
Why our work matters
What the job will bring you
A deep level of satisfaction through ownership of your role. You'll get more autonomy than at other companies (our team has told us). Connection. Our team is tightly knit, assisted through occasional team meetups (as we're remote). Challenge. We're trying to move as quickly as possible. This is not for you if you want to sit back and chill. As Ray Dalio says about life, "Meaningful work and meaningful relationships" provide meaning to life. We aim to bring this.
While we are a remote-first culture, we are currently only able to accept applicants in AZ, CA, CO, FL, GA, IL, KY, MD, MI, MN, MO, MT, NC, NH, NJ, NY, OH, PA, SC, SD, TX, VA, WA, and WI
Skills Required
- 2+ years of experience in Customer Success or Account Management
- SaaS environment experience
- Understanding of Customer Success best practices
- Exceptional communication skills
- Salesforce ecosystem experience
- Experience collaborating with cross-functional teams
- Higher Education industry experience
Blackthorn.io Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackthorn.io and has not been reviewed or approved by Blackthorn.io.
-
Fair & Transparent Compensation — Compensation is considered above average, with pay often characterized as decent and several roles showing competitive posted ranges that support perceived fairness. Total value is further lifted by add-ons like stipends and other non-cash components.
-
Equity Value & Accessibility — Equity is commonly emphasized, with stock options described as available for all employees in many postings, increasing perceived upside beyond base pay. This broad accessibility can materially influence total compensation across functions.
-
Wellbeing & Lifestyle Benefits — Remote-first flexibility, flexible hours, work-from-almost-anywhere, and Quiet Fridays are highlighted alongside home-office and learning reimbursements. These elements support work-life balance and add lifestyle value beyond core pay.
Blackthorn.io Insights
What We Do
We believe everything in life should be easy to use, whether it's Instagram or piloting one of Elon's rockets. We've built the highest-rated Event Management and Payment Processing apps for Salesforce users, so businesses can focus on their customers instead of having to fight with their CRM.
