People Data Labs (PDL) is the provider of people and company data. We do the heavy lifting of data collection and standardization, so our customers can focus on building and scaling innovative, compliant data solutions. Our CSM team is a key ingredient, playing a central role in helping our customers realize the value of our data products.
We are looking for individuals who can balance extreme ownership with a “one-team, one-dream” mindset. Our customers are trying to solve complex problems, and we only help them achieve their goals as a team. Experience with a more technical product or one with a significant API component will give you a leg up.
We’re particularly interested in CSM candidates with varied backgrounds and broad skill sets. Onboarding, engaging, and renewing customers - Customer Success does it all here, and we’re building a team of CSMs that our customers can depend on for just about anything. This role is intended for early-career CSMs, ideally with 1-2 years of experience.
Roles & Responsibilities
Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
Negotiate and close customer contract renewals
Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible
Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
Develop trusted advisor relationships with each of your customers through your knowledge of their goals with data
Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes
What We’re Looking For
You are excited to be at a startup
You see yourself as the CEO of your book of business
You immerse yourself in the customer’s world
You are interested in how people use data to innovate
You leverage a consultative approach with your customers
You are an excellent storyteller
You’ve directly negotiated and closed renewals
You’ve supported a technical product or an API product
You’ve been a CSM for 1-2+ years
Benefits
Stock options
Competitive salaries
Unlimited paid time off
Medical, dental, & vision insurance
Health, fitness, and office stipends
The permanent ability to work wherever and however you want
Compensation: $100K Base / $25K Commission / $125K OTE
Why People Data Labs?
Great People make great teams. It is as simple and elegant as that. We believe in building highly functional, energetic, and engaging teams to serve our customers. People, Customers, Shareholders, in that order, sets us up for success and delivering on our promises.
If all of that sounds good to you, we can’t wait to hear from you and build something amazing together!
Check out our latest company kickoff video to get a taste of our company culture:
Additional Info
Both Founders Fund (Asana, Facebook, Flexport, Lyft, Palantir, SpaceX, Stripe, Twilio, Wish) and Craft Ventures (Affirm, Eventbrite, Facebook, Intercom, Neuralink, Productboard, Quora, Reddit, SpaceX, and many many more), two top-tier engineering-focused VC firms have vested their trust in us delivering on that promise.
People Data Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Personal Privacy Policy For California Residents
https://www.peopledatalabs.com/pdf/privacy-policy-and-notice.pdf
Skills Required
- 1-2+ years experience as a Customer Success Manager
- Experience supporting a technical product or an API product
- Directly negotiated and closed contract renewals
- Consultative approach to customer engagements
- Excellent storytelling and communication skills
- Ownership of a defined book of business and drive customer outcomes
- Ability to collaborate with Solutions Engineers and Data Consultants
- Experience identifying product consumption metrics and driving optimization/expansion
What We Do
At People Data Labs, we know that every company is rapidly transforming to solve problems in a more data and people-driven manner. In order to succeed, companies are forming data departments, pivoting their focus into data acquisition, and doubling down on legal, security, and compliance to protect themselves. For these organizations, clean, rich, and compliant person data is critical and People Data Labs is here to meet that demand. Today, the People Data Labs platform seeks to enable all companies to build compliant people data solutions. Our sole focus is on building the best data available by integrating thousands of compliantly-sourced datasets into a single, developer-friendly source of truth. Over 2 billion profiles are used by leading companies to enrich recruiting platforms, power AI models, create custom audiences, and more.
