Top Remote Customer Success & Experience Jobs in Lexington, KY

Lead strategy, planning, and execution of virtual and in-person customer events, hacking challenges, and community programs for Strategic Accounts. Use AI tools and data-driven metrics to measure outcomes, manage budgets, vendors, logistics, and cross-functional stakeholder alignment to drive customer engagement and business results.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Manage a portfolio of existing customers to drive retention and product adoption through high-volume outreach (calls, emails, texts), consultative engagement, escalation handling, and piloting tactics to increase value and loyalty.

Own platform partnerships for a portfolio of credit unions, driving product adoption, scalable enablement and onboarding, relationship management, data-informed reporting, and cross-functional coordination. Build playbooks, deliver trainings, manage escalations, and optimize partner workflows to embed Silvur’s retirement platform at scale.

Partner with enterprise customers to design and implement revenue transformation using Gong's AI platform. Architect AI-driven workflows, drive adoption and change management, quantify ROI, and own renewal and expansion strategies while collaborating cross-functionally to realize measurable revenue outcomes.

The Principal Customer Success Manager leads strategic Enterprise accounts, drives customer alignment, oversees revenue retention, and influences security strategies through executive-level engagements.

Own and build the end-to-end renewals function: manage renewal conversations, negotiate and close, create processes, implement forecasting and reporting, flag at-risk accounts, and partner with CS and Finance to improve retention.

Serve as a senior, customer-facing advisor for Couchbase's largest enterprise accounts. Own delivery strategy, drive adoption and ROI, orchestrate cross-functional teams, lead executive engagements, protect renewals and identify expansion opportunities, and surface customer feedback to Product and GTM teams.

Provide frontline client support for Numerator platforms by managing multiple conversations, diagnosing needs, guiding users through reports and platform navigation, leveraging AI tools to resolve issues, documenting interactions, and advising clients to support retention and growth.

Support Customer Success operations by coordinating between customers and internal teams, performing scheduled operational tasks, troubleshooting with Analytics, streamlining processes, documenting procedures, escalating issues to Product/Engineering, and assisting CSMs with growth initiatives to improve client satisfaction and retention.