Top Remote Customer Success & Experience Jobs in Lexington, KY

Manage engagement and value realization for key and mid-market broker customers. Drive product adoption via account planning and data, deliver training and enablement, coordinate cross-functional resources, resolve customer issues, and maintain regular communication to ensure alignment with DAT solutions.

Manage a portfolio of enterprise and mid-market North American customers to drive adoption, retention, expansion, and measurable ROI for Jumio's identity verification SaaS. Monitor health signals, build success plans, lead business reviews, partner cross-functionally, handle escalations, and ensure customers achieve outcomes tied to renewals and expansion.

Serve as the IRB client point of contact to onboard, train, and support clients; answer inquiries; document and track client experience data; run CIRBI demos; manage projects; escalate issues; and drive process improvements to enhance satisfaction and retention.

Manage China-based brands' US e-commerce accounts by driving GMV growth, coordinating fulfillment and cross-functional execution, monitoring account health metrics, building client relationships, and delivering regular performance reporting and actionable insights.

Own a portfolio of high-value healthcare clients, drive retention and growth, manage day-to-day operations, coordinate cross-functional teams, deliver data-driven reporting, and lead client-facing strategy and marketing efforts to improve program outcomes.

Manage Cisco service contract renewals for an assigned account base: create quotes/proposals, identify upsell and white-space opportunities, reconcile contract inventory, process orders, collaborate with account teams and Cisco, forecast pipeline, and deliver client QBRs to drive renewal and Services EA adoption.

Manage and grow an assigned book of SaaS clients through renewals, upsells, pricing strategy, and adoption. Serve as primary commercial contact, deliver product training, maintain CRM records, and collaborate with cross-functional teams to finalize agreements and improve customer outcomes.

Own a portfolio of clients to drive product adoption and ROI through tailored success strategies, client training, proactive support, cross-functional coordination, monitoring deliverables, and strategic reviews to improve retention and outcomes.

Manage a book of enterprise customers to drive onboarding, adoption, retention, renewals, and expansion. Run kick-offs, project meetings, QBRs, and handle escalations. Collaborate cross-functionally to surface product value via data and ensure accurate account health and renewal forecasting.

Own end-to-end success for government SaaS accounts by driving adoption, retention, and expansion. Manage renewals and contracts, enable adoption through training, monitor success metrics, advocate for customers, and collaborate cross-functionally. Attend periodic customer visits and conferences.