Top Remote Customer Success & Experience Jobs in Lexington, KY

Provide tactical SaaS implementation and onboarding support: manage and resolve tickets, perform system configurations and QA testing, coordinate escalations across teams, support annual enrollment workflows, maintain documentation and knowledge base, and assist Implementation Consultants and Project Managers to ensure timely, accurate client launches and operational excellence.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

Manage a high-volume customer support queue for sports organizations, resolve inquiries and escalations, drive product adoption and retention, support TeamSnap ONE migration, surface product feedback, and follow playbooks to improve processes.

Act as primary technical liaison between customers and engineering to support, profile, troubleshoot, and optimize scientific HPC applications across architectures. Reproduce and resolve client-facing bugs, drive feature requests, maintain documentation, and advocate customer needs to product and software teams.

Manage HubSpot-focused client relationships and technical projects across multiple accounts. Oversee project timelines, capacity planning, resource allocation, budgets, and cross-functional teams to ensure successful delivery and client satisfaction.

Lead enterprise SaaS onboarding for partner schools: own implementation timelines, streamline workflows, create repeatable playbooks, coordinate cross-functional handoffs, deliver tailored partner guidance, measure onboarding metrics, and conduct at least one onsite visit per enterprise onboarding to accelerate time-to-value and partner satisfaction.

Serve as primary post-sale contact for new VIP clients, guide onboarding, answer program questions, coordinate escalations, support retention, identify renewal and upsell opportunities, and work with internal teams to maintain client engagement and satisfaction.

Provide first-line customer support via email, phone, and chat; troubleshoot product issues, log incidents, monitor social media complaints, relay feedback to Product/Sales/Marketing, and assist in training junior reps.

Manage a pooled book of SaaS accounts to drive onboarding, adoption, retention, and growth. Deliver onboarding, training, integrations, and strategic business conversations. Use data from Planhat, Salesforce, and Gong, promote self-serve resources, identify upsell opportunities, and partner with Account Management to influence renewals and expansion.

Manage a portfolio of commercial accounts to drive satisfaction and reduce churn through renewals, migrations, and proactive support. Conduct account and bill reviews, process MAC orders, forecast renewals, coordinate quoting and special pricing, negotiate with C-level contacts, recommend advanced services, and partner with internal support teams to resolve issues and ensure long-term relationships.