Top Remote Customer Success & Experience Jobs in Lexington, KY

The Sales Enablement & Content Specialist will empower sales teams by creating content, training, and processes. They will enhance sales effectiveness through documented methodologies, program design, and ongoing analysis of enablement performance.

Manage end-to-end onboarding and deployments of Keeper's SaaS security products, configure solutions to customer needs, provide technical support and troubleshooting, document configurations, run multiple implementation projects concurrently, communicate status to stakeholders, gather customer feedback, and collaborate with product and engineering teams to improve the product experience.

The QA Intern will support the Product team by testing mobile app features, performing regression testing, validating content, and suggesting UX improvements while maintaining structured documentation.

Manage and enable payroll integrations for clients across 400+ payroll providers, troubleshoot data and system issues, validate payroll data and contributions, guide clients through data transmission, draft procedures, ensure regulatory compliance (SEC, DOL, IRS), and drive process improvements across cross-functional teams.

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.

Own and grow a portfolio of university partners by driving renewals, expansions, and satisfaction. Deliver data-driven executive presentations and QBRs, coordinate cross-functional teams, guide implementations and change management, and meet revenue targets while using AI tools to scale workflows.

Lead and develop a team of Customer Success Managers to drive adoption, retention, and expansion across enterprise accounts. Define success metrics and scalable engagement models, manage complex customer lifecycles, partner with Sales/Services/Renewals, and use data to reduce churn and deliver measurable business outcomes.

Serve as the primary post-sales technical success lead for commercial accounts: build executive and engineering relationships, create outcome-aligned success plans, drive adoption, advise on Kubernetes, CI/CD, GitOps and secure deployments, troubleshoot with Engineering, and identify renewal and expansion opportunities.

Serve as primary post-sales contact for Federal customers, driving onboarding, implementation, adoption, and value realization. Build stakeholder relationships, advocate for customers internally, coordinate issue resolution with technical teams, provide product expertise and training, and work with sales to retain and expand accounts.

Serve as strategic post-sales partner for a portfolio of major financial services customers. Drive outcomes through executive engagement, onboarding, success planning, renewals/expansion, cross-functional advocacy, and escalation management while coordinating technical workstreams with Solutions Architects.

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, value realization, and renewals. Collaborate with solutions architects, support, product, and engineering to resolve issues, provide product expertise, train customers, and advocate customer needs internally.

Manage logistics and host relationships for a nationwide series of local community events. Serve as primary contact for hosts from outreach through event-day support, maintain event plans and timelines, coordinate incentives and resources, escalate issues, and handle post-event reporting and feedback. Provide live day-of assistance and use CRM and event platforms to track statuses.