Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview
As a Specialist, Events, you support the Pros hosting our nationwide series of local, Pro-hosted community events across the country. You are the main point of contact for hosts throughout the process, from initial outreach through event day and wrap-up, helping keep host relationships and event logistics on track across many local markets at once.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Coordinate event logistics for host locations, including scheduling, onboarding new hosts, and event-day setup and support
- Serve as the primary point of contact for event hosts, keeping them informed, engaged, and set up for success
- Maintain accurate event plans, timelines, and status tracking across all active hosts
- Run regular check-ins with hosts to monitor progress, answer questions, and provide the support they need
- Identify hosts who need extra attention and escalate to the appropriate internal team when needed
- Coordinate incentive, funding, or resource logistics tied to host participation
- Provide live, on-the-day support for hosts during their events
- Support post-event wrap-up, including reporting, follow-up communications, and gathering feedback
Qualifications:
- Experience in customer success, account management, event coordination, or partner/community support, ideally in a high-volume, deadline-driven environment
- Experience using AI tools to increase quality and efficiency of work
- Comfortable managing a large number of concurrent relationships without letting details slip
- Strong phone and written communication skills, with the ability to build trust quickly with small business owners
- Detail-oriented, with experience using a CRM or tracking system to manage statuses and reporting (i.e. Salesforce, HubSpot...)
- Experience with event registration or CRM platforms
- Comfortable working to firm event-related deadlines, with availability for live, day-of support
- Self-directed and effective working fully remote with minimal day-to-day oversight
- High school diploma, bachelor's degree, or equivalent work experience
What will help you succeed:
- A natural curiosity backed by action; you are multidimensional (volunteering, creative outlets, side projects, hobbies, athletics)
- A proactive, relationship-first mindset: you follow up before someone has to ask, and people feel taken care of after talking to you
- Comfort with ambiguity and a fast-moving pace where priorities and details will shift as the program evolves
- Strong organizational instincts to hold dozens of relationships and timelines in your head and tracker without anything falling through the cracks
- A calm, solutions-oriented approach under pressure, especially as event day gets closer and issues need quick resolution
- Genuine curiosity about the people you are supporting and the ability to relate to and build trust with small business owners
- A team-first attitude with a willingness to flag problems early, ask for help, and collaborate with other internal teams rather than solve everything solo
Location Dependent Information
This role is open to candidates and the expected hourly range for this role is $21.25/hr-$25/hr. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Privacy Notice for California Job Candidates - Housecall Pro
Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.
Skills Required
- Experience in customer success, account management, event coordination, or partner/community support in a high-volume, deadline-driven environment
- Experience using AI tools to increase quality and efficiency of work
- Comfortable managing a large number of concurrent relationships without letting details slip
- Strong phone and written communication skills and ability to build trust with small business owners
- Detail-oriented with experience using a CRM or tracking system to manage statuses and reporting (e.g., Salesforce, HubSpot)
- Experience with event registration or CRM platforms
- Availability for live, day-of event support and ability to meet firm event-related deadlines
- Self-directed and effective working fully remote with minimal day-to-day oversight
- High school diploma, bachelor's degree, or equivalent work experience
- A natural curiosity and multidimensional interests (volunteering, side projects, creative outlets)
- Proactive, relationship-first mindset with strong follow-up behavior
- Comfort with ambiguity and a fast-moving pace where priorities and details shift
- Strong organizational instincts to hold dozens of relationships and timelines without things falling through the cracks
- Calm, solutions-oriented approach under pressure, especially near event day
- Genuine curiosity about and ability to relate to small business owners
- Team-first attitude with willingness to flag problems early and collaborate cross-functionally
Housecall Pro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Housecall Pro and has not been reviewed or approved by Housecall Pro.
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Healthcare Strength — Day‑1 medical, dental and vision coverage for employees and dependents is offered, with the company stating it pays at least 80% of premiums. Health support is complemented by access to an Employee Assistance Program and recurring wellness sessions.
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Wellbeing & Lifestyle Benefits — A remote‑first setup provides home‑office equipment along with ongoing internet and phone reimbursement. Work‑from‑home flexibility is consistently highlighted as a meaningful perk.
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Leave & Time Off Breadth — Self‑managed (flexible) PTO is part of the package alongside paid company holidays. The time‑off structure supports work–life balance in a remote‑friendly environment.
Housecall Pro Insights
What We Do
At Housecall Pro, we're committed to making the everyday lives of home services professionals better by providing solutions that support their paths to success. Our core SaaS software platform runs all aspects of a home services business, including scheduling, dispatching, job management, invoicing, payment processing, and marketing. Housecall Pro will be there to help these businesses that keep America’s homes working navigate the transition to technology adoption.
Why Work With Us
At Housecall, we do culture a little differently. We believe it's about creating a team that loves each other's company and respects each other's skill. It's about working alongside people who will challenge your boundaries one minute and grab tacos with with you the next (and who doesn't love tacos?).
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