Top Remote Customer Success & Experience Jobs in Lexington, KY

Lead and scale enterprise account management to drive retention, renewals, expansion, upsell and net revenue retention. Build high-performing teams, own forecasting and renewal processes, manage strategic enterprise relationships, collaborate cross-functionally to increase product adoption and customer health, and represent Keeper in executive customer engagements and industry events.

Quota-carrying Account Manager responsible for GRR, NRR, and expansion across a high-volume book (100-200+) of Velocity RIA accounts. Proactively manage renewals, saves, and upsells using data-driven outreach, Salesforce forecasting, and scalable engagement playbooks. Leverage AI tools to increase account coverage and efficiency while maintaining deep product knowledge and clean pipeline hygiene.

Manage affiliate and API-integrated demand partners for the Xsolla Offerwall, supporting onboarding, troubleshooting integrations, monitoring campaign performance (CPI, CTR, conversion rate), preparing reports, and coordinating with technical and operations teams to optimize campaigns and resolve issues.

Manage a territory of existing SaaS customers to drive expansion revenue, retention, and account health. Conduct account reviews, use product usage data to identify growth and risk, manage pipeline through close, collaborate cross-functionally, meet revenue/retention KPIs, and maintain CRM records.

Develop and deliver training programs and e-learning for electron microscopy and analytical instruments. Create learning paths, deliver classroom and virtual instruction, work with cross-functional teams, track progress via skills-passport, and travel to deliver training and customer support.

The Product Support Scientist provides advanced technical support for complex issues involving sequencing technologies. Responsibilities include troubleshooting, collaborating with various internal teams, analyzing support trends, gathering customer feedback, and improving products and documentation.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.

Lead CS operations to build health scoring, risk intelligence, and scaled motions for 100+ accounts. Manage the Implementation Manager, improve launch methodology and KPIs, standardize processes and HubSpot data quality, and create executive reporting and programmatic engagement to reduce churn and increase adoption.

Serve as primary contact for assigned brokers and clients, coordinate internal teams to fulfill client requests, manage renewals and reporting, lead virtual and in-person meetings, and deliver excellent client service and cost-analysis.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.