Top Remote Senior Level Jobs in Las Vegas, NV

Leads customer experience operations across a global BPO network. Oversees daily service delivery, vendor accountability, performance optimization, workforce planning, access management, SOP adherence, and operational improvement plans. Analyzes contact center metrics such as SLA, AHT, occupancy, CSAT, and shrinkage to drive real-time corrective actions. Executes change management, supports automation and AI initiatives, and connects frontline operations with internal CX leadership.

Lead technical strategy and architecture for Azure Storage geo-replication, data protection, failover orchestration, and business continuity. Drive cross-team delivery, operational excellence, telemetry, automation, AI-assisted operations, and represent the team in executive and customer engagements.

Designs and develops hyperscale Azure Storage backend technologies, improving reliability, scalability, observability, and engineering productivity. Leads technical strategy and high-impact initiatives across teams, architects engineering systems and pipelines, advances test automation, investigates networking and deployment issues, and improves development workflows. Responsibilities include coding, requirements analysis, design documentation, estimation, dependency identification, and on-call response for service degradation and outages.

Design, implement, and operate cloud-scale secure data access features for Azure Blob Storage. Lead end-to-end development, collaborate with stakeholders, improve availability, observability, performance, and apply AI-assisted engineering to enhance productivity and operations.

Build and operate governed, production-grade AI and LLM systems across Velsera’s products and business functions. The role covers multi-cloud model serving, MLOps and LLMOps, evaluation, governance, security, auditability, RAG, agentic workflows, and enterprise integrations. This senior individual contributor will establish reusable AI platform patterns, deliver customer-facing and internal capabilities, support regulated environments, and guide build-versus-buy decisions while collaborating with engineering, product, security, compliance, scientific, and commercial teams.

Lead technical presales activities for connected-fleet and telematics solutions. Conduct discovery, shape solution approaches, deliver tailored demonstrations, respond to RFPs and technical questionnaires, document requirements, support pilots and evaluations, resolve technical objections, and collaborate with Product, Engineering, Quality, Implementation, and Customer Success. Translate SaaS, hardware, firmware, sensor, connectivity, and data capabilities into customer business value while supporting enterprise, fleet, OEM, and leasing customers.

Lead and scale a Support Engineering function for Ashby across the Americas. Own vision, operating model, escalation/triage standards, reporting, tooling, and cross-functional feedback with Product and Engineering. Manage a Support Engineering Manager, drive hiring and career paths, and use data to reduce recurring technical friction while balancing immediate customer resolution with durable product improvements.

Leads the ERISA department, overseeing retirement plan document production, amendments, notices, audits, QDROs, and EPCRS projects. Serves as the primary technical escalation point for complex ERISA matters, monitors regulatory changes, manages team performance and KPIs, coordinates restatements, and supports client and sales escalations. Maintains project documentation while delivering accurate, timely, and client-focused service.

Provides strategic advising and product expertise for Navigate360 Enrollment Success partners. Drives technology adoption, analyzes utilization and partner health data, manages escalations, develops success plans and scalable enablement resources, and collaborates with Product, Engineering, Support, and Partner Success teams. Leads partner meetings, trainings, process improvements, and post-launch interventions to improve enrollment outcomes and partner value.

Leads Chomps’ social strategy, platform-native content, community engagement, cultural participation, and paid amplification. Owns social performance through analytics, testing, listening, and emerging AI tools. Manages a community manager and freelance creators while partnering with Creative, Brand, PR, Influencer, Ecommerce, Customer Experience, and Analytics teams. Develops community-management standards, converts audience insights into marketing recommendations, and supports launches, campaigns, retail moments, and marquee brand activations.

Leads global renewals strategy, forecasting, pricing, negotiations, and execution for a recurring-revenue B2B SaaS business. Builds and manages a global renewals team, establishes processes and playbooks, oversees Salesforce workflows and reporting, and owns renewal, churn, contraction, and GRR targets. Partners with Sales, Customer Success, Finance, Legal, Deal Desk, and Revenue Operations to mitigate risk, close renewals, and identify expansion opportunities. Travel may be required up to 20%.

Manage and expand enterprise customer accounts through opportunity creation, territory planning, complex sales-cycle management, renewals, expansions, forecasting, and quota attainment. Build relationships with technical and executive stakeholders at Fortune 500 companies, maintain sales data in HubSpot, develop territory strategy with sales leadership, and partner with Customer Success to drive adoption and growth.