Top Remote Customer Success & Experience Jobs in Las Vegas, NV

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Own the post-sales customer lifecycle for a portfolio of SaaS cybersecurity customers, from onboarding through renewal. Monitor platform health, usage, engagement, and renewal risks; drive adoption through automated campaigns, webinars, and office hours; maintain CRM accuracy and risk tracking; and provide leadership with actionable account-health insights. Partner with Sales to support retention and expansion while delivering consistent, scalable customer outcomes.

The role involves managing a remote team while providing flexible scheduling and support. The position prioritizes excellent communication and problem-solving skills.

Lead the strategy and execution of customer experience and engagement programs, improving onboarding, retention, satisfaction, loyalty, community participation, and advocacy. Analyze customer feedback and engagement metrics, collaborate with marketing, product, and operations, and manage a customer engagement team. The role also establishes customer programs, provides insights for company strategy, and improves visibility into customer sentiment and KPIs.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Provides post-sales technical expertise for Sigma customers, advising on analytics implementation, performance, security, embedded analytics, APIs, data warehouses, and ETL. Designs and develops tailored business intelligence solutions, troubleshoots deployed systems, documents implementations, captures product feedback, identifies account-growth opportunities, and collaborates with Product and Engineering teams. The role requires extensive customer-facing business intelligence experience and up to 50% travel.

Own customers’ technical journey from proof of concept through deployment, adoption, renewal, and expansion. Lead pilots, migrations, onboarding, architecture guidance, business reviews, escalations, and customer health initiatives. Partner with sales, support, engineering, and product while creating repeatable playbooks. The role requires strong observability experience and technical credibility with platform engineers, SREs, and DevOps leaders, plus clear communication, organization, emotional intelligence, and commercial curiosity.

Provide first-line support to veterinarians, veterinary technicians, and animal hospitals through email, live chat, and phone. Troubleshoot and resolve user issues, coordinate escalations, manage call-outs, document recurring scenarios, maintain HubSpot tickets, and collaborate with Finance and other teams on shifts, payments, reconciliations, and reporting. The role requires flexible early, evening, and weekend support coverage.

Manage enterprise veterinary hospital accounts, building regional and executive relationships, leading onboarding and activation, driving platform adoption, monitoring account health, reducing churn, and improving retention. Coordinate cross-functional teams, support QBRs, execute account plans, surface partner feedback, and co-own net revenue retention outcomes. The role is remote or hybrid in San Francisco and requires 30–50% travel for partner meetings, onboarding, and industry events.

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with agency mandates, lead customized training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires extensive B2B SaaS customer success or account management experience, preferably with government, healthcare compliance, licensing, or public-sector accounts.

Manage and develop a team of Customer Success Managers, improve retention and expansion, analyze customer health data, mitigate churn, optimize workflows, and present performance insights to leadership. The role oversees resource allocation, capacity planning, playbooks, training, renewals, upsells, and cross-functional customer success initiatives for high-value accounts.

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, value realization, and renewals. Collaborate with solutions architects, support, product, and engineering to resolve issues, provide product expertise, train customers, and advocate customer needs internally.