Top Remote Customer Success & Experience Jobs in Las Vegas, NV

Own relationships with strategic enterprise accounts after implementation. Drive product adoption, retention, expansion, and customer satisfaction through success plans, executive business reviews, health monitoring, and churn mitigation. Partner with Sales, Support, Implementation, Product, and Engineering to resolve issues, surface feedback, and identify upsell opportunities. Maintain account records, health scores, and forecasts in Gainsight and Salesforce while meeting retention, expansion, and NPS targets.

Manage enterprise customer relationships, provide product support and enablement, analyze usage data, scope initiatives, drive adoption, and develop joint roadmaps aligned with customer goals and KPIs. Serve as a trusted advisor, conduct business reviews and health calls, support retention and organic growth, manage account pipelines and forecasts, and collaborate with internal teams on customer solutions. Travel up to approximately 33% may be required.

Manage a portfolio of customers using Reunion PWA to ensure prevailing wage and apprenticeship compliance. Deliver audited reports, build scalable data collection processes, lead onboarding and training, represent customer needs to product and engineering, and drive adoption, retention, and growth through technical guidance and compliance expertise.

Execute platform deployments for automotive dealerships, including store builds, DMS integrations, system validation, access troubleshooting, and post-live support. Coordinate with Development, Deployment, Training, IT, and vendors to resolve technical blockers, maintain documentation, update Jira tasks, meet SLAs, and improve implementation workflows through root-cause analysis and automation feedback.

Serve as the primary liaison for Stord Parcel customers, guiding onboarding, integrations, shipping strategy, carrier diversification, and delivery performance optimization. Lead business reviews, analyze shipping and financial data, audit invoices, resolve accounts receivable discrepancies, and provide customer feedback to Product and Engineering. Advise brands on parcel logistics, rate optimization, last-mile delivery, and service improvements while strengthening customer relationships and loyalty.

Manage a portfolio of B2B SaaS customers from onboarding through long-term success. Coordinate GUIDEcx implementation projects, milestones, check-ins, go-live readiness, issue resolution, account health reviews, renewals, and customer changes. Partner cross-functionally to resolve needs, reduce retention risks, improve product adoption, and identify expansion opportunities. Maintain accurate account records and provide product guidance, recommendations, and proactive customer communication.

Coordinates national account launches from signed agreement through go-live, ensuring documentation, pricing, service coverage, account setup, and billing readiness. Supports post-launch customer communication, issue resolution, work order monitoring, billing coordination, account health tracking, reporting, and corrective actions. Collaborates across National Accounts, Operations, service providers, franchisees, and Accounts Receivable while escalating risks and identifying process improvements.

Provides functional Sage Intacct and ERP support to clients, troubleshooting and resolving routine, complex, and escalated issues. Responsibilities include triaging and documenting tickets, managing SLAs, prioritizing requests, identifying root causes, maintaining customer relationships, creating knowledgebase content, and coaching support colleagues. The role also collaborates with consultants, sales, and management to improve processes, support service continuity, and maximize customers’ use of Intacct functionality.

Own post-sale relationships for strategic healthcare clients, driving retention, expansion, adoption, and advocacy. Advise customers on product value, stabilization, training, and workflow improvements; monitor engagement and churn metrics; identify upsell opportunities; resolve escalations; document communications in Gainsight and Salesforce; lead customer health reviews; and support other customer success managers.

Provides frontline B2B SaaS product support to Klara users through phone, email, and chat. Troubleshoots software issues, performs browser and API diagnostics, documents and escalates complex problems, authors knowledge-base content, collaborates cross-functionally, and recommends workflow improvements using AI productivity tools. The role requires strong customer communication, multitasking across support channels, and availability from 11 a.m. to 8 p.m. EST, including occasional weekends.

Leads North American mid-market customer onboarding for Cloudbeds, managing onboarding project managers and coaches while personally overseeing strategic accounts. Responsibilities include team development, account assignment, escalation management, implementation quality, training, performance tracking, cross-functional handoffs, partner coordination, and consultative workflow redesign for hotel customers. The role requires hotel operations or hospitality technology experience, PMS implementation expertise, customer-facing team management, project-management discipline, and familiarity with Salesforce and AI tools.

Lead the North American mid-market onboarding team while personally overseeing strategic hotel accounts. Manage onboarding project managers and coaches, improve implementation quality and time-to-live, resolve escalations, and ensure smooth handoffs to Account Management. Coach and develop team members, manage account assignments, coordinate consultants and internal partners, and use Salesforce dashboards, AI, and automation to identify risks and streamline operations. Provide consultative guidance to hotels transitioning from systems such as Oracle Opera.

Lead North American mid-market customer onboarding for Cloudbeds, managing onboarding project managers and coaches while personally overseeing strategic accounts. Own team development, account assignment, escalation management, implementation quality, time-to-live, CSAT, Hypercare, and retention metrics. Partner with Sales, Account Management, Support, Professional Services, Product, and external consultants to deliver successful hotel PMS implementations and improve customer workflows. Use Salesforce, dashboards, AI, and automation to improve regional performance and reduce administrative work.