Top Remote Customer Success & Experience Jobs in Las Vegas, NV

Own the operational health of strategic merchant integrations through monitoring, troubleshooting, SLA delivery, technical investigations, and root-cause analysis. Design custom integration solutions, lead technical initiatives, support launches and product adoption, influence roadmaps, create operational playbooks, and mentor TAMs. The role progresses toward end-to-end ownership of a strategic account portfolio while partnering with Product, Engineering, Operations, Customer Success, and support teams.

Supports merchant partners throughout Affirm solution implementations, troubleshooting ecommerce and order-management integrations, documenting technical processes, improving operational workflows, and coordinating with Engineering, Product, and Merchant Operations. The role provides implementation guidance, resolves technical issues, gathers client feedback, and manages multiple cross-functional assignments while serving as a primary partner support contact.

Own end-to-end onboarding and implementation for large enterprise sports and entertainment customers. Manage 50+ concurrent projects across 500+ revenue centers, coordinating timelines, milestones, risks, stakeholders, and cross-functional handoffs through rollout. Serve as a trusted advisor to executive clients, drive scalable process improvements, and ensure successful implementation outcomes using disciplined project management and tools including Salesforce and Google Workspace.

Own end-to-end onboarding and implementation for complex enterprise hotel customers with 500+ locations. Manage 50+ concurrent implementations from contract through activation and adoption, coordinating milestones, risks, communications, and cross-functional delivery. Serve as a trusted advisor to executive stakeholders, drive scalable process improvements, and ensure projects meet customer goals, timelines, and scope using Salesforce, Asana, and Google Workspace.

Manages relationships and support for enterprise restaurant franchisees, owning requests through resolution, quarterbacking escalations, identifying retention and upsell opportunities, and partnering with Customer Success Managers on account strategy. The role requires cross-functional collaboration, proactive outreach, QBR preparation, accurate account documentation, and strong knowledge of customer operations and Toast’s product suite.

Supports and maintains enterprise customer web integrations using Smartling’s web proxy solution. Owns technical tickets, troubleshoots browser and network issues, leads customer workshops, creates diagnostic scripts and tooling, manages production configuration changes, and collaborates with Engineering on product fixes. The role requires strong web technologies, debugging, communication, and customer-facing technical consulting skills.

Lead implementation strategy and customer rollouts for major B2B opportunities, partnering with Sales, Account Management, Product, and Engineering. Manage and coach Implementation Managers, oversee deployment milestones, deliver customer training, drive product adoption, remove implementation blockers, and establish scalable onboarding processes. Serve as the senior implementation voice for strategic customers and ensure smooth transitions to Account Management.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Provides technical account management for enterprise customers using Samsara’s IoT platform. Builds customer relationships, troubleshoots APIs, hardware, software, and AI technologies, manages significant incidents, aligns solutions with business needs, maintains account records, and serves as a trusted technical advisor. Collaborates with internal teams, supports customer growth, contributes to TAM team development, and provides occasional travel and after-hours coverage.

Leads a 15-person B2B SaaS customer support team, owning coaching, KPIs, SLAs, QA, escalations, operating processes, and customer communications. Uses Salesforce data, AI, and automation to improve efficiency, identify root causes, increase product adoption, and enable proactive customer engagement. Partners with Customer Success, Product, IT, and Operations to resolve roadblocks, manage outages, improve support infrastructure, and surface expansion opportunities.

Manage the post-sale client lifecycle for health insurance customers, including implementation, workflow design, dashboard analysis, ROI measurement, project management, and relationship building. Serve as the primary client contact while coordinating with Sales, Product, Data Science, and Engineering. Ensure clients successfully adopt and maximize the value of predictive analytics solutions through strong communication, documentation, and ongoing engagement.

Build and maintain customer relationships as a technical advisor, driving Dragos Platform adoption and successful cybersecurity deployments. Address technical requests, resolve issues, provide guidance, conduct health checks, track account metrics, identify service and training opportunities, and coordinate with sales, support, engineering, product, and field teams. Requires enterprise cybersecurity experience, ICS/OT knowledge, SOC/SIEM familiarity, and up to 25% travel.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.