Top Remote Customer Success & Experience Jobs in Las Vegas, NV

Owns outcomes, value realization, adoption, retention, renewals, and expansion for strategic enterprise customers. Develops success plans, leads QBRs and executive discussions, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, mitigates customer risks, and identifies expansion opportunities. The role also contributes to Customer Success playbooks, process improvements, engagement models, and team mentoring in complex B2B technology and managed-services environments.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.

Supports a portfolio of commercial B2B SaaS customers by monitoring technical health, resolving bounded integration questions, improving platform adoption, and identifying renewal risks. Creates scalable enablement resources, including academy content, help articles, videos, workshops, and webinars. Partners with Customer Success, Product, and Education teams; documents issues, participates in UAT, supports AI-powered compliance workflows, and escalates complex technical problems.

Deliver and improve live and digital training for client RN and MD reviewer teams using Cohere’s healthcare platform. Coordinate onboarding, develop LMS content and tailored training materials, document client workflows and customizations, host webinars and demos, and incorporate feedback to improve adoption. The role collaborates cross-functionally to maintain accurate training aligned with queue management processes and client operating models.

Provides business-to-business client support by answering inquiries, resolving issues, fulfilling requests, managing workflows, navigating databases, and maintaining strong customer relationships. The role requires accurate multitasking, process-improvement awareness, effective communication, and proficiency with Microsoft Office. Representatives also identify opportunities to retain and grow existing client business through outstanding service.

Provides operational support to Udemy Business customers by managing licenses, configurations, learning paths, catalog recommendations, reporting, support requests, and platform adoption activities. The role serves as a knowledgeable partner to customer administrators, facilitates training and webinars, coordinates requests across accounts, identifies improvement opportunities, and escalates issues to appropriate internal teams.

Manages strategic relationships with complex enterprise Managed Services customers, driving adoption, satisfaction, retention, renewals, and expansion. Develops success plans, monitors KPIs, handles escalations, coordinates technical and operational resolutions, and communicates with executive stakeholders. Partners with sales and internal teams to align services with customer needs, identify growth opportunities, improve service delivery, and resolve issues. Coaches junior customer success professionals and leads internal initiatives.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Supports Account Managers and B2B travel and expense customers by resolving product configuration, integration, payment, policy, and platform issues. Communicates with program administrators, handles escalations, coordinates cross-functional solutions, drives adoption and retention, tracks customer KPIs, provides product feedback, and documents scalable processes.