Top Remote Customer Success & Experience Jobs in Las Vegas, NV

Own enterprise customer relationships from implementation through ongoing value realization. Lead data connector and platform configuration projects, coordinate cross-functional delivery, manage account health and risks, conduct QBRs and EBRs, support adoption and renewals, and maintain trusted client partnerships. The role also involves documentation, process improvement, stakeholder communication, and mentoring teammates.

Deliver live and virtual partner training using established materials, contribute to instructional content and self-paced assets, support cross-functional partners, build product knowledge of Ellevation's ELD solution, and travel to deliver in-person training. Focus on improving partner adoption, satisfaction, and retention through high-quality facilitation and continuous improvement.

Lead implementation and onboarding of private fund management software for private equity clients. Translate fund accounting, investment structures, and client requirements into business logic and product enhancements. Build relationships with CFOs and Controllers, plan rollouts, prioritize roadmap needs, and collaborate with Product and Engineering teams to design and test complex fund structures.

Provide front-line technical support to fintech/SaaS customers on the Pacific/Mountain time zones. Troubleshoot technical issues, interpret logs, escalate product feedback, and collaborate with Delivery, CS, Engineering, and Product teams to improve platform adoption and customer experience.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

The Senior Sales Engineer will provide technical expertise to support sales activities, engage customers, and collaborate across teams to close opportunities in key accounts.

Provide email and phone support to agency partners, handle onboarding/offboarding, assist with CRM and portal configurations, resolve document and commission questions, troubleshoot technical issues with Engineering, identify trends, and support back-office tasks to ensure data alignment and customer success.

Lead and manage enterprise trials/POCs, define success criteria, configure the Motive platform, provide training and stakeholder communication, analyze trial data, and drive trial-to-sale conversion while partnering with sales and engineering.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.