Top Remote Operations & Support Jobs in Las Vegas, NV

Build and operate signal-based GTM activation workflows across Common Room, Salesforce, and sequencing platforms. Design enrichment waterfalls, translate audiences into sequences and SDR tasks, partner with Revenue Technology on Salesforce changes, and instrument dashboards, QA checks, and experiments to improve conversion and speed.

As an Underwriting Consultant, evaluate life insurance applications, assess risk factors, and decide on acceptance or modifications to applications. You'll leverage advanced decision-making authority and engage in continual development and innovation within the underwriting process.

Lead day-to-day disputes operations and strategy, drive AI/LLM-driven automation, optimize tooling and vendor performance, perform root cause analysis, and partner cross-functionally to improve dispute workflows, compliance, and customer outcomes.

Perform pre-employment verifications by contacting employers, schools, boards and databases to confirm employment, education, licenses and references. Document findings, analyze documents, prepare accurate screening reports, meet production and quality targets, and conduct virtual I-9 Section 2 meetings.

Provide Tier 1 helpdesk triage and support for DAI/Oracle Financials, develop training and communication materials, prepare bi-weekly metrics and monthly reports, and escalate complex issues to appropriate teams.

Lead and manage the product support team, oversee daily operations, capacity and scheduling, define SOPs and knowledge base, track KPIs, escalate complex issues, and collaborate with Product and Engineering to report and prioritize bugs and inform the product roadmap.

Analyze and adjudicate complex workers' compensation claims, manage litigation and settlements, calculate reserves and benefits, coordinate vendors, pursue recoveries/subrogation, ensure regulatory filings and client communication, and close claims within service expectations.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Lead and train a small remote customer support team, ensure tickets meet SLA, develop training and knowledgebase, maintain metrics and documentation, and handle direct email/chat support queries.

Serve as a technical liaison between clients and developers: troubleshoot complex issues, write technical specifications, prioritize tickets, test changes, lead implementations, provide training, and drive process improvements and client success.