Top Remote Operations & Support Jobs in Las Vegas, NV

Lead adoption and proficiency of Sales and CS tools by designing onboarding, training, upskilling, proficiency assessments, and utilization benchmarks. Partner with RevOps, IT, and Enablement to evaluate vendors, inform RFPs, connect usage data to revenue outcomes, and scale AI-assisted workflows to improve adoption and business impact.

Lead and optimize debit card operations including fraud management, vendor and bank relationships, card supply chain, dispute resolution, tooling administration, and data-driven fraud prevention. Collaborate cross-functionally to implement efficiencies, reduce support tickets, and maintain compliance with payment regulations.

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.

Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.

Implement, configure, and support client networking and systems for an MSP environment. Provide level-2 technical support, troubleshoot hardware/software (Mac and Windows), manage backups, EDR remediation, RMM tasks, and update client documentation. Participate in projects, maintain certifications, meet KPIs (MTTR, CSAT, utilization, SLA), and perform occasional onsite work and after-hours support.

Administer and optimize Transfr's IT environment for a distributed workforce: endpoint management, onboarding/offboarding, hardware procurement, software/MDM/RMM/VPN administration, help desk support, training, and IT projects to scale operations.

Lead Agency Services overseeing commissions, contracting, licensing, SLAs, vendor relationships, compliance (including SOX), and process improvements. Develop policies, drive strategic programs (commissions, incentives, debt collections), partner with Sales/Legal/Finance/Compliance, manage audits and controls, and coach teams to meet performance and budget goals.

Owner of RevOps for an early-stage energy software company: build inbound/outbound pipeline, own HubSpot CRM and automations, enable sales with content and workflows, integrate GTM tools, use AI (Claude Enterprise) to scale operations, and develop reporting and campaign execution.

Provide hands-on IT support for manufacturing and corporate environments: troubleshoot production/test stations, maintain Windows and Linux systems, manage virtualization (VMware/Hyper-V/Azure), networks, monitoring, backups, and automation (PowerShell/Bash). Create documentation and training, work with DB/network/process-control teams, and improve processes through data-driven analysis and quality/safety practices.

Serve as primary claims advisor for large commercial accounts: report and manage claims, coordinate review meetings, provide analytics and strategic guidance, advocate for clients, communicate with carriers and adjusters, analyze reserves and trends, identify risk-control opportunities, maintain claim files, and leverage technology to improve efficiency.