Top Remote Operations & Support Jobs in Las Vegas, NV

Leads FreshBooks’ Payments and Financial Services business, owning operating cadence, TPV and revenue forecasting, P&L impact, pricing, partner relationships, payment operations, risk, compliance, and strategic initiatives. Drives execution across Product, Engineering, Marketing, Sales, Operations, Support, and Risk while managing processors, networks, BNPL partners, payouts, reconciliation, PayFac controls, and customer pricing. Develops near-term strategy, supports annual planning, and delivers executive recommendations and measurable commercial outcomes.

Lead the launch and ongoing delivery of enterprise payer enrollment accounts. Build teams, workflows, reporting, metrics, and client operating rhythms; manage SLA performance, quality, escalations, offshore and vendor teams, client relationships, and account economics. Partner with Product and Engineering to automate processes, improve productivity, reduce costs, and scale successful operating models across additional enterprise clients.

Own Civic Marketplace’s commercial and operational engine as a hands-on, near-cofounder-level leader. Responsibilities include connecting product, operations, and commercial teams; managing dashboards, reporting, and performance; owning P&L and business outcomes; developing the business model; setting priorities; building public-sector customer trust; and hiring and coaching leaders. The role requires strong quantitative judgment, early-stage operating experience, pragmatism, and comfort with ambiguity.

Supports administration, configuration, security, troubleshooting, testing, integrations, and optimization of the Yardi platform. The role provides functional support to Accounting, Finance, Operations, Asset Management, Construction, and IT teams; manages access and SOX controls; uses SQL/YSQL for data validation; supports upgrades, releases, migrations, and implementations; and maintains documentation, testing evidence, and procedures.

Leads the design, implementation, administration, integration, testing, and enhancement of Veeva Vault RIM. Translates business requirements into functional specifications, manages application roadmaps, supports GxP compliance, oversees internal and external technical resources, and drives system optimization. The role also provides troubleshooting, root-cause analysis, user support, data migration assistance for M&A activities, and technology guidance involving emerging technologies and AI.

Manage end-to-end billing and revenue operations, including invoicing, collections, revenue reconciliation, trend analysis, reporting, process improvement, and internal controls. Collaborate with finance, sales, and operations teams to align billing with contracts and delivered services, resolve discrepancies, improve collections, and provide trusted revenue insights to leadership.

Own marketing and revenue operations systems, including Marketo programs, segmentation, scoring, QA, lead routing, enrichment, lifecycle models, deduplication, and Salesforce administration. Partner with Marketing, Sales, and BDR teams to improve data quality, pipeline velocity, reporting, and operational efficiency. Build scalable workflows and automation, prioritize cross-functional requests, and convert recurring issues into durable processes.

Supports reimbursement operations through business process analysis, workflow optimization, and transformation initiatives. Responsibilities include mapping current and future-state processes, conducting root-cause analysis, documenting business requirements, developing user stories and acceptance criteria, supporting system integrations and testing, tracking project actions, and assisting with change management. The role partners with operations, IT, vendors, and business stakeholders to improve productivity, quality, reimbursement outcomes, compliance, and patient experience.

Leads strategy and 0-to-1 execution for new products, businesses, markets, and international expansion. Owns opportunity evaluation, business cases, operating models, go-to-market planning, AI initiatives, strategic partnerships, and cross-functional execution from concept through launch. Reports to the Chief Strategy Officer, leads the Strategy & Operations team, and collaborates with Commercial, Product, Clinical, Operations, Finance, and Technology leaders.

Leads enterprise IT infrastructure and service operations, overseeing service-level performance, ITSM processes, project intake, business requirements, reporting, budgets, process improvement, escalations, and stakeholder relationships. Develops service delivery plans, manages providers and SLAs, supports healthcare and Medicaid contract compliance, and guides cross-functional initiatives. Hires, mentors, and develops a high-performing IT team while ensuring reliable services, operational efficiency, and alignment with organizational goals.