Top Remote Customer Success & Experience Jobs in Kansas City, MO

Manages a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, engagement, renewals, and retention. Develops customer success plans, monitors account health, conducts business reviews, coordinates cross-functional teams, escalates issues, supports growth opportunities, and improves customer experience processes. The role requires strong relationship management, organization, communication, and experience using CRM and customer success platforms.

Manage a portfolio of B2B technology customers throughout onboarding, adoption, engagement, and renewal readiness. Develop success plans, monitor customer health and adoption, conduct business reviews, coordinate cross-functional resources, resolve risks, support retention and expansion, and communicate business value. The role builds trusted customer relationships while improving customer experience and contributing feedback to Customer Success processes and leadership.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Provides post-sales technical account management for cybersecurity customers and partners. Responsibilities include resolving complex technical issues, coordinating escalations, onboarding and training customers, conducting technical business reviews, supporting product adoption, identifying expansion opportunities, advocating for customer needs, enabling technical sales, and collaborating with product and engineering teams. The role is remote, customer-facing, presentation-oriented, and requires approximately 25% travel.

Serves as the primary post-sales technical liaison for Huntress customers and partners. Provides escalated technical support, onboarding, training, product guidance, and customer advocacy while coordinating with product and engineering teams. Leads technical business reviews, identifies expansion opportunities, improves security adoption, and presents to customer audiences. Requires cybersecurity experience, strong communication skills, and 33% travel.

Partner with enterprise customers to define AI transformation strategies, identify high-value use cases, drive organizational adoption, and realize measurable business outcomes. Build executive relationships, develop success plans, track value realization, remove adoption barriers, coordinate cross-functional teams, influence product priorities, manage escalations, and promote customer advocacy. The role focuses on strategic outcomes rather than renewals, pricing, or contract management.

Manage strategic customer accounts after purchase, driving onboarding, adoption, retention, expansion, and renewal. Advise learning leaders on digital learning strategies, establish success metrics, conduct business reviews, monitor account health, mitigate churn risk, resolve issues, and identify upsell opportunities. Collaborate with account executives and internal teams while demonstrating product value and supporting organizational upskilling initiatives.

Guide beauty and wellness business owners through 2–3 week software implementations. Manage 30–35 accounts monthly, configure accounts, provide product training, create tailored onboarding plans, drive activation and payment-processing adoption, address customer needs, and coordinate with engineering, product, sales, and marketing. The role requires strong communication, project coordination, problem-solving, customer relationship management, and comfort with metrics and multiple software platforms.

Leads global Solutions Architecture, Support Engineering, and Deal Operations teams supporting publishers, DSPs, and strategic partners. Owns technical escalations, integration health, incident response, partner onboarding, revenue-critical programs, monitoring, automation, and cross-functional product and engineering feedback. Serves as the senior technical voice in partner and executive discussions, translating technical issues into business outcomes while driving revenue, operational efficiency, and durable solutions.

Provide phone and live-chat support to clients and therapists, troubleshoot platform issues, educate customers, and advocate for their needs. Investigate root causes, collaborate with Product teams to improve the platform, meet quantitative support metrics, and adapt independently in a fast-paced remote startup environment.

Support Dscout clients in designing, recruiting, fielding, analyzing, and managing user research projects on the platform. Train clients on platform features, recommend research methodologies, create educational materials, assist with billing and administration, support research participants, and communicate client feedback internally to improve the product. The role requires strong client service, project management, user research knowledge, qualitative analysis skills, organization, empathy, and technical curiosity.