Top Remote Customer Success & Experience Jobs in Kansas City, MO

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Provide high-touch travel consulting and manage a full client portfolio using Navan and R&M technology. Deliver air, rail, car, ferry, black car and charter bookings, procure best rates via GDS/non-GDS channels, monitor bookings for savings, ensure policy compliance, achieve SLAs, and provide first-line support for mixed offline/online bookings.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

Lead and develop a team of 10-12 Marketing Success Specialists to execute multi-channel campaigns, manage escalations and QA, build scalable processes and playbooks, drive customer growth, and perform business reviews to improve marketing operations and results.

The Multi Location Group Trainer will deliver in-person clinical training, coach dental staff in adopting digital workflows, and assess practice readiness with travel up to 85%.

The Account Manager will manage a portfolio of multi-location dental accounts, focusing on revenue growth through relationship management, upselling, and strategic planning. They will collaborate with cross-functional teams to ensure customer satisfaction and effective onboarding.

The Training Team Lead will manage Trainers to enhance customer onboarding, optimize operations, analyze performance metrics, and improve team effectiveness.

Own and lead onboarding for new customers of DocketWise, ensuring successful implementation, training, and early adoption. Manage customer communications, customize onboarding plans, track milestones in Salesforce, run Zoom sessions, partner with Sales/Product/Services, and drive customer satisfaction and retention during the first 90 days.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Lead and build a global Partner Success team to drive partner onboarding, reduce churn, and create repeatable playbooks. Hire and coach 7-8 managers, analyze at-risk trends, establish KPIs, coordinate with Channel Account Management, and deliver an 85% onboarding target within 16 days. Drive process improvements, share best practices, and maintain a transparent, high-performance remote culture.