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Building a better future for this generation and the next.
The Role
DealerTrack is looking for a Technical Customer Care Specialist to join our team. The Technical Customer Care Specialist will take inbound calls from our dealership customers and will answer client inquiries and resolve a variety of technical issues regarding the DealerTrack Dealer Management Software (DMS) application.
The Technical Customer Care Specialist will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center. Candidates who apply for this role are expected to provide clients the level of service that exceeds their expectations whilst maintaining DealerTrack's DMS High Touch services delivery standards.
The department is open Monday - Friday 6 am - 6 pm Mountain Standard Time and will have a rotation for Saturdays (7am - 4 pm MST) and most holidays.
Shift: 9am-6pm MST. Candidates outside MT must adjust their hours to accommodate this schedule.
Preference will be given to qualified candidates who reside on the West Coast.
What You'll Do
Qualifications:
Minimum-
Preferred-
USD 16.15 - 24.23 per hour
Compensation:
Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 12/09/2025
The Technical Customer Care Specialist will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center. Candidates who apply for this role are expected to provide clients the level of service that exceeds their expectations whilst maintaining DealerTrack's DMS High Touch services delivery standards.
The department is open Monday - Friday 6 am - 6 pm Mountain Standard Time and will have a rotation for Saturdays (7am - 4 pm MST) and most holidays.
Shift: 9am-6pm MST. Candidates outside MT must adjust their hours to accommodate this schedule.
Preference will be given to qualified candidates who reside on the West Coast.
What You'll Do
- Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS)
- Responsible for responding to client inquiries, troubleshooting and/or resolving product issues, and providing the information to resolve our clients' concerns
- Research technical problems with the aim of finding the best possible solution
- Work with internal team members via cases, phone, email and IM to escalate system and client issues
- Analyze data to resolve complex technical issues
- Use critical thinking and problem-solving skills to resolve a wide variety of issues
- Follow up with client requests in a timely manner
- Correctly document all work in a case system
- Manage escalation cases with professionalism and a focus on client satisfaction
- Mentor team members to improve the departments overall success and client satisfaction
- Maintain constructive relationships with customers and bring to the attention of the manager any issues/inquiries
- Works on other projects as assigned by their Manager/Supervisor
- Attend training sessions to improve and/or maintain skill sets
- Maintain professionalism while working with clients, co-workers, and leadership
- Ability to work under pressure and against deadlines
- Ability to use discretion in managing confidential client data
- Ability to follow outlined processes and demonstrate good judgment
- Ability to work well independently and with a team
- Ability to analyze different types of data to draw conclusions
Qualifications:
Minimum-
- High School Diploma/GED
- Generally, less than 2 years of experience
- Previous customer service work experience
- Must possess strong customer service skills and client focus
- Excellent communication skills, both verbal and written
- Organizational skills
- Problem solving abilities
- Technical capacity
- Professionalism
- Attentiveness
- Critical thinking and problem solving
- Service delivery
- Meeting schedules and deadlines
- Data analysis
Preferred-
- 1+ years relevant/related work experience preferred
- Coding/programming experience with a tool such is Java is preferred.
USD 16.15 - 24.23 per hour
Compensation:
Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 12/09/2025
What the Team is Saying
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Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is positioned as robust with multiple medical plan options (PPOs and an HSA‑eligible HDHP), in‑network preventive care at 100%, and expanded mental health and virtual care access. Specialized offerings such as fertility benefits, gender‑affirming care, and wellness programs (e.g., Calm, FitnessOnDemand, Hinge Health) further bolster breadth.
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Retirement Support — The 401(k) program features an enhanced employer contribution for most newer hires—dollar‑for‑dollar matching up to 6% and an automatic 2% contribution after 90 days, with legacy formulas for earlier hire dates. Financial tools and student‑debt support via Candidly deepen long‑term savings support.
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Parental & Family Support — Paid parental leave of eight weeks, adoption assistance (up to $5,000 per adoption), and resources like backup care and childcare discounts are highlighted. Family‑building and caregiving supports (e.g., fertility coverage, Milk Stork, Care.com access) are emphasized across materials.
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
