Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient.
We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world.
Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $123m+ from top-tier investors, including Battery Ventures, General Catalyst, Insight Partners, and Human Capital, and today, Onebrief is valued at $1.1B. With this continued growth, Onebrief is able to make an impact where it matters most.
About the RoleAs an IT Support Specialist, you will be a crucial member of our IT department, providing technical support and assistance to ensure smooth and efficient IT operations. You will be responsible for troubleshooting hardware, software, conducting system maintenance, managing IT equipment, and assisting users with IT issues. The ideal candidate is someone experienced with IT help desk or system administration with excellent communications, and a strong desire to learn.
What You’ll DoServe as the first point of contact for users seeking technical assistance.
Liaise with internal users and external vendors to resolve technical issues.
Onboarding and off-boarding of employees including new user training.
System maintenance of our various SaaS platforms.
Manage company assets both physical and digital, including laptops.
Manage access to various IT systems and applications.
Provide tier 1, 2, and 3 IT support, and conduct root cause analysis when necessary.
Codifying adhoc IT process and writing supporting documentation.
Adhere to and enforce company policies regarding cyber security.
Conduct regular system audits and preventive maintenance.
Required:
Minimum of 1 years of IT work experience in a help desk or IT support role in startup environment.
Strong knowledge of computer systems, networks, and commonly used software.
Excellent communication skills.
US Citizenship
Ability to travel up to 10% of the time.
Nice to haves:
2 years of IT work experience in a help desk or IT support role.
Experience in a system administration role.
Degree in computer science or an IT certification from a recognized organization such as CompTIA A+.
Experience with macOS, Windows, Google Workspace, Slack, and other SaaS tools.
Notice to Third Party Recruitment Agencies
Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.
Top Skills
What We Do
Before Onebrief, military planning and collaboration was slow, inefficient, and resource-intensive. Building slides with no version control as partners collaborated would have staffs spend weeks or months on a single product or document.
With Onebrief, these workflows are now simple and collaboration between large commands is efficient. Staff optimization is the key to building a more resilient, more effective military. Today Onebrief users report at least 2x time savings - and growing.
Onebrief is a first of its kind software for the military. While many others have tried to build a solution for this problem, Onebrief’s “card” structure for reusing data and enabling real time updates is what makes this possible. Core features and attributes that make this platform powerful include:
- Global Collaboration
- Real-Time Updates
- AI Automation
- Interoperability + Integrations
- Deployable across Secret and Top Secret Networks
Mission Driven
Onebrief is composed of professionals from backgrounds of all kinds - spanning veterans across forces and organizations, and technologists from leading-edge software giants.
Onebrief is more than just a software platform; it's a mission-driven company dedicated to improving the efficiency and effectiveness of military planning. By joining the team, you'll contribute to solutions that directly support national security and the work of service members.
Your work directly addresses critical challenges that military planners and operators face daily. Every line of code and every design decision contributes to real-world outcomes.
The software was designed and built by a team of experienced planners - lending a nuanced perspective on the challenges our partners face. Our team embeds alongside users - from
the Pentagon to the Indo-Pacific - to build a platform that meets their unique needs.
Rapid, Strategic Growth
Our users love the platform and growth is scaling, most recently reporting operational usage growth at a 19,600% annualized rate. Stronger utilization is underway and we’re at an exciting period of advancement.
As a rapidly growing organization, you'll directly influence its direction and long-term success. Over the past year we’ve seen exciting growth metrics:
First, our headcount has grown 150% YoY to keep pace with our product advancement and customer growth.
Our funding has skyrocketed, most recently raising our Series C, led by top-tier venture investors who have deep expertise in defense tech.
Why Work With Us
Impactful Transformation
At Onebrief, we believe optimizing the military staff is the most impactful thing - on a per-dollar basis - in defense tech right now. This has the potential to save the department of defense billions of dollars and save users countless hours. It’s a longstanding problem that we’re uniquely positioned to solve.
Gallery
Onebrief Offices
Remote Workspace
Employees work remotely.
