Top Remote IT Support & Helpdesk Jobs in Kansas City, MO

Lead global end-user IT support strategy, vendor management, and service delivery. Ensure consistent, high-quality service desk, desktop, and endpoint operations, drive ITIL-based processes, automation, CSAT improvement, and continuous service improvement while partnering with business leaders and suppliers to align support with business objectives.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.

Provide technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and communicating status. Serve as primary case owner, collaborate with Development/QA, document troubleshooting and resolutions, follow escalation procedures, mentor peers, and contribute to knowledge sharing and continuous improvement.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Participate in a 30-minute remote interview describing daily ticket management routines: how you prioritize, resolve, and document support cases, discuss workflow challenges, and react to hypothetical queue scenarios. No screen sharing required. Paid one-time $75.

Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations across cloud and hybrid ERP environments. Troubleshoot complex, high-impact cases using Visual Studio, Azure telemetry, SQL and AI tooling; collaborate with product engineering, mentor peers, create knowledge content, drive process and product improvements, and ensure secure, compliant handling of customer data.

Provide Tier II support for RapidDeploy SaaS products via Zendesk; troubleshoot using Datadog, Application Insights, and FullStory; escalate bugs to Product/Engineering; meet SLA/KPI targets; participate in on-call rotations; and drive customer satisfaction and continuous improvements.

Lead a Service Desk team supporting external financial clients; manage daily support operations, escalations, SLAs, and client communications; partner with engineering on incidents and continuous improvement; provide hands-on technical leadership across monitoring, integration, and database tools.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Provide frontline technical support via phone, email, and chat. Troubleshoot and resolve common platform issues, document cases in Salesforce, escalate complex problems to Tier II, educate customers on features, and contribute to knowledge base improvements.