Top Remote IT Support & Helpdesk Jobs in Kansas City, MO

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

As a Senior IT Operations member, you'll provide technical support, manage SaaS platforms, oversee device management, and drive process improvements. This role involves collaboration with the IT team to enhance support systems and ensure operational efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

The ServiceNow Administrator handles administration, configuration, and support of the ServiceNow platform, optimizing workflows, troubleshooting issues, and collaborating with technical teams to maintain platform stability and efficiency.

The IT Project Analyst is responsible for project financial management, resource tracking, PMO operations, compliance audits, and improving PMO tools and templates.

The Manager of Application IT Support leads a Service Desk team to provide technical support to external clients, ensuring service reliability and issue resolution through process improvements and collaboration with engineering teams.