Top Remote IT Support & Helpdesk Jobs in Kansas City, MO

Provides remote installation, configuration, upgrade, testing, and troubleshooting support for pharmacy automation and software systems. Coordinates with onsite technicians and internal teams, reviews project readiness, follows implementation procedures, communicates project status, and supports system testing and issue resolution. The role requires technical proficiency with virtualized environments, Windows, networking, data transfer, SQL, and business applications, plus flexible night and weekend availability.

Provides end-user IT support for warehouse operations and distributed employees, including device provisioning, asset management, identity and access administration, network troubleshooting, endpoint security, onboarding and offboarding. Manages MDM platforms, resolves hardware and software issues, supports infrastructure and conference room technology, documents procedures, assists with audits, and improves IT workflows through scripting and automation.

Supports client software implementation and production deployment by validating and routing defects, testing applications, configuring and installing systems, creating documentation, and analyzing requirements. Provides client and internal training, demonstrates upgrades and enhancements, and serves as a liaison between clients and internal teams. Requires occasional national travel of up to 15%.

Provide frontline technical support for ERP and other business applications through phone, email, chat, and self-service channels. Diagnose and resolve complex software, data, code, performance, integration, and environmental issues. Collaborate within a swarm support model, share knowledge, coordinate with cross-functional teams on defects and enhancements, maintain product expertise, and follow up with customers. Support may involve SQL, monitoring tools, cloud platforms, databases, networks, APIs, and Windows environments.

Leads onsite digital technology operations, serving as the primary escalation point between enterprise IT, local leadership, vendors, and production environments. Oversees infrastructure reliability, security, compliance, audit readiness, hosting costs, service delivery, vendor SLAs, and technology deployments. Coordinates network upgrades, facility expansions, equipment installations, collaboration rollouts, maintenance, and telecommunications improvements while advocating for site priorities and ensuring reliable technology support.

Configure and provision voice services, IP phones, ATAs, SIP credentials, extensions, numbers, and related features. Coordinate customer activations, test calling and voicemail functionality, troubleshoot SIP and connectivity issues, manage Tier 1 support tickets, document provisioning activities, and escalate complex problems. The role also requires clear customer communication, process improvement, and occasional after-hours or on-call support.

Administers and optimizes Amazon Connect and enterprise service center platforms, including routing, queues, IVR workflows, permissions, telephony, digital channels, and conversational AI. Provides production support, incident resolution, vendor escalation, release testing, documentation, and platform monitoring. Partners with Operations, Engineering, Clinical, and Analytics teams to implement configurations, validate reporting, improve workflows, and maintain reliable communication infrastructure.

Supports day-to-day IT operations for 50–60 clients, focusing on employee onboarding, offboarding, technology procurement, documentation, ticket resolution, and workflow improvement. Communicates with clients through email, Slack, and virtual meetings; tracks requests, identifies recurring issues, maintains client IT playbooks, and co-facilitates data security training. The role requires strong customer service, organization, responsiveness, attention to detail, and the ability to learn technical systems quickly.

Provides 24/7 technical product support to broadcast industry customers through phone, email, and social channels. Troubleshoots software, hardware, network, and system issues; documents customer interactions; researches corrective actions; writes technical documentation; recommends performance improvements; and collaborates with internal teams. The role requires knowledge of radio automation software, broadcast systems, Windows, networking, and SQL Server, with strong customer service, prioritization, multitasking, and investigative skills.

Administers, configures, supports, and optimizes the organization’s Student Information System and related applications. Translates business requirements into secure configurations, manages access and workflows, troubleshoots escalations, coordinates vendor resolutions, and leads QA/UAT, regression testing, upgrades, training, and release readiness. Supports Financial Aid automation and ensures configurations align with federal compliance requirements. Partners with functional teams and stakeholders to improve processes, documentation, service quality, and system adoption.