Top Remote Operations & Support Jobs in Kansas City, MO

Leads regional customer service operations for transit bus clients, managing cross-functional service teams, warranty execution, staffing, facilities, customer relationships, scorecards, commercial opportunities, bids, and process improvements. Oversees regional service managers and customer support activities while coordinating with production, quality, sales, and other regional leaders. Requires extensive transit industry experience, strong knowledge of vehicle mechanical and electrical systems, customer service expertise, analytical ability, and regular travel.

Manage and improve the Quality Standards and Internal Audit Frameworks within the Integrated Management System (IMS). Maintain IMS documentation, plan and conduct internal audits, support external certification audit readiness, and ensure alignment with evolving certification and regulatory requirements. Collaborate with stakeholders to drive continuous improvement.

Leads and oversees school operations, strategy, academic outcomes, and organizational performance across multiple schools.

Leads enterprise risk and safety management for outdoor conservation programs. Responsibilities include developing policies and training, reviewing program risks, managing medical information exchange, overseeing safety associates and contractors, coordinating incident response and on-call coverage, facilitating emergency preparedness exercises, conducting incident reviews, evaluating accommodations, and coaching program leaders. The role also manages vendors, maintains procedures and records, and supports continuous safety improvement across remote programs.

Manage DraftKings Rewards operations by monitoring engagement, tier progression, reward utilization, and program economics. Analyze player behavior and performance data using SQL to identify improvements, validate reporting, and develop business cases. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Use AI and automation to improve workflows and analysis, and communicate recommendations to leadership.

Lead and coach a technical Support team while personally handling Tier 1 and Tier 2 issues for legal software products. Establish ticket classification, SLAs, escalation workflows, reporting, knowledge management, and AI-enabled support practices. Evaluate and implement support systems, collaborate with R&D and Cloud Ops, communicate during incidents, monitor client health, and drive retention and continuous improvement.

Provide phone and ticket-based customer support for top-tier brands. Assist customers with product and service questions, follow written workflows, resolve concerns, accept feedback, and work flexible weekday and weekend shifts remotely. Requires a friendly tone, dedicated Windows computer, quality headset, and installation of company security software and a 2FA application.

Open-ended opportunity for talented operators or clinical operators interested in joining Outro Health. The role would support the company’s virtual care model for safely tapering psychiatric medications, with potential focus on refining operations, improving patient experience, supporting research partnerships, and scaling the business.

Participate in a remote, paid interview about technology operations and strategic decision-making. Discuss how your organization manages complex technology environments, evaluates technology investments, balances daily operations with long-term strategy, and navigates internal workflows and solution criteria. Applicants should be current IT or business managers at mid-to-large organizations with direct involvement in technology operations or technical strategy.

Handles primary first-party cyber insurance claims from initial notice through resolution, including coverage analysis, claim correspondence, customer and broker coordination, vendor and counsel management, and claim trend analysis. The role includes structured training toward independent claim handling, collaboration with underwriting, actuarial, finance, and risk teams, licensing support, and occasional industry representation. Fully remote with up to 10% travel.