Top Remote Operations & Support Jobs in Kansas City, MO

Resolve escalated technical issues from frontline support for a SaaS product, provide direct customer solutions, and act as Voice of the Customer to Product and Engineering. Create documentation and troubleshooting resources, work with APIs/JSON/SQL/TCP-IP and issue trackers, and collaborate across teams to improve systems and reduce engineering load.

Senior QA/QC analyst responsible for independently executing FCRA-related control testing, documenting findings, identifying process or data issues, supporting peers, and escalating regulatory or operational concerns. Ensures clear, well-supported QC results and connects findings to business impacts while assisting with coordination and process improvement.

Lead analysis, design, and implementation of business processes to improve ERP-driven operations. Identify inefficiencies, model current/future processes, collaborate with IT/HR/Finance/Operations, test ERP changes, deliver training, maintain SOX reporting, resolve help desk tickets, and drive continuous process improvement.

Provide front-line support via phone, live chat, and email; troubleshoot issues and report bugs; collaborate with Product, Content, and code experts; collect and advocate user feedback; and maintain and expand internal and external support documentation and knowledge base.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Manage non-licensed aspects of real estate transactions end-to-end from contract to close. Coordinate documentation, deadlines, and communications with agents, clients, third parties, and internal teams. Enter and verify transaction expenses, prepare commission invoices, calculate payouts, resolve discrepancies, and maintain compliance and transaction records while ensuring timely, accurate closings.

Provide Tier 1-2 support and monitoring for customer cloud environments, assist with troubleshooting, upgrades, patching, SSL renewals, DNS (Cloudflare), and SaaS updates (Sonis). Maintain documentation and escalate complex issues to senior teams while participating in onboarding and training.

Lead ERP implementation and optimization for project and product cost management in a capital equipment environment. Map and redesign processes, gather requirements, configure functional modules, perform data migration and testing, recommend out-of-the-box vs custom solutions, produce training and change management materials, and support end-user adoption.

Own and lead RMI's Salesforce ecosystem: drive CRM strategy, integrations (Workday, APIs, Azure), platform administration, data hygiene, reporting, vendor management, governance, user adoption, and cross-functional delivery to support fundraising, programs, finance, and operations.

Manage comprehensive domestic and international group travel arrangements using Sabre GDS, enforce client policies, book preferred suppliers and charters, handle event accounting and billing, provide customer service and issue resolution, negotiate group contracts, and support meetings/events teams including on-call coverage for large groups.