Top Remote Jobs in Jacksonville, FL

Analyze adoption and usage data, build dashboards and impact analyses, and create repeatable transformation playbooks and frameworks. Support strategic client engagements by synthesizing lessons, mapping stakeholders, analyzing workflows, and tracking workstreams. Develop executive-ready presentations and thought leadership, while coordinating Legal Engineering, GTM, and Customer Success teams to keep initiatives moving.

Provide bilingual English and Spanish customer support by phone for top-tier client brands. Assist customers, resolve concerns, guide users toward answers, and de-escalate challenging interactions. The role requires a professional demeanor, a quiet workspace, dedicated Windows computer, quality headset, and installation of company security software and a 2FA app. Commitment is 10 hours weekly for approximately 90 days, with flexible scheduling across weekday and weekend project hours.

Lead, hire, coach, and develop a team of Enterprise Account Executives. Optimize sales workflows, pipeline management, prospecting, lead generation, and performance. Partner with Marketing, Sales Enablement, Revenue Operations, and Partnerships to drive qualified opportunities. Analyze performance data, report on pipeline metrics, and help the team achieve or exceed sales targets in a fast-paced HR technology or fintech environment.

Designs, implements, supports, and optimizes high-availability telecommunications network infrastructure, including IP/MPLS, carrier Ethernet, cellular data, and video transmission systems. Responsibilities include capacity planning, bandwidth forecasting, outage troubleshooting, monitoring, documentation, project coordination, escalation management, and network security. The role also provides technical direction to junior engineers and technicians, supports small projects, and contributes to strategic infrastructure planning and continuous improvement.

Lead strategic development for creative briefs and campaigns: uncover audience insights, translate business objectives into briefs, support concept development, assist pitches and new-business strategy, collaborate with creatives and clients, and conduct research to convert data into actionable insights.

Own post-sale customer success for high-impact SaaS accounts, including onboarding, implementation, adoption, renewals, relationship management, issue resolution, QBRs, and customer advocacy. Partner cross-functionally with Sales, Product, Engineering, and Business Operations while developing scalable customer success playbooks, processes, tooling, and engagement strategies. The role requires strategic account management, technical fluency, executive communication, and comfort operating in an early-stage startup.

Onboard new brand customers, coordinate kickoffs, prepare materials, lead platform setup and training, monitor account health, handle support questions and escalations, document customer feedback, and contribute to customer-success playbooks. Build expertise in eCommerce, DTC brand operations, and martech while helping customers adopt OuterSignal and turn data into action.

Perform outbound B2B cold calls to qualify leads and set demo appointments for Account Executives. Follow and adapt outreach scripts, log activity in the CRM, and collaborate with Sales and Marketing to improve outreach. Work EST hours remotely, meet quotas, and support expansion into multiple international markets.

Supports the Partner Internal Controls over Financial Reporting program by documenting partner controls, mapping controls to the ICFR framework, and performing targeted alternative testing. Evaluates control evidence, validates samples, conducts walkthroughs, prepares workpapers, identifies deficiencies, tracks remediation, and performs follow-up testing. The analyst coordinates with risk, internal control, management, and audit teams while communicating testing results, exceptions, remediation progress, and potential financial reporting impacts.

Analyze business processes, data quality, and datasets to identify AI and automation opportunities. Translate business requirements into AI/ML use cases, collaborate on model development, evaluate model performance, and deliver dashboards and reports. The role also supports data validation, AI solution monitoring, emerging technology research, governance, compliance, responsible AI, prompt engineering, and generative AI initiatives while partnering with business, data science, engineering, and product teams.