Top Remote Jobs in Jacksonville, FL

Own and improve network, firewall, cloud, endpoint, identity, email, and SaaS security controls. Responsibilities include firewall administration, VPNs, segmentation, secure architecture, traffic and log analysis, incident investigation, vulnerability remediation, security monitoring, technical project support, compliance evidence, and automation. The role collaborates with Infrastructure and DevOps teams, troubleshoots complex connectivity and security issues, and applies least-privilege, Zero Trust, and defense-in-depth principles.

The AI Engineer designs, develops, and operationalizes responsible AI systems, including generative AI applications, RLHF models, guardrails, prompt engineering, and RAG frameworks. Responsibilities include evaluating and fine-tuning models, developing Python applications on cloud platforms, implementing ML software engineering practices and CI/CD pipelines, and collaborating with stakeholders on AI roadmaps and delivery. The role requires leading complex AI/ML initiatives and translating technical concepts for diverse audiences.

Monitors donor replies, moderates content, triages and resolves support tickets, routes escalations, documents recurring issues, and maintains partner avatar videos. Collaborates with operations, customer success, and technical teams to support donor-impacting workflows. Requires strong written communication, sound judgment, attention to detail, organizational skills, comfort with multiple systems, and availability for nonstandard EST shifts and occasional Saturdays.

Design, build, and operate cloud infrastructure, deployment, observability, and reliability systems. Responsibilities include infrastructure-as-code, Kubernetes, CI/CD, incident response, SLOs, cost optimization, automation, production readiness, and support for hybrid, edge, on-premises, and customer-controlled environments. The role improves platform reliability, reduces operational toil, and enables safe, consistent delivery for mission-critical customers.

Design, build, operate, and support backend services powering an enterprise AI platform. Responsibilities include developing APIs, gateways, orchestration, tenancy, entitlements, metering, integrations, governed data access, and distributed platform capabilities. The engineer owns services across design, implementation, testing, deployment, monitoring, reliability, and support while addressing failure modes, consistency, idempotency, and scalability.

Build and operate production AI capabilities across enterprise platforms, including agent runtimes, model routing, RAG, tool calling, guardrails, evaluation, monitoring, and cost and latency optimization. Develop reliable, measurable, safe, and cost-conscious AI systems; create evaluation frameworks and quality controls; monitor production behavior; and collaborate with backend, platform, product, security, and client teams to deliver practical AI solutions.

Own business operations for Payward Services, including partner launch readiness, business planning, leadership reporting, operating cadence, process automation, and strategic cross-functional initiatives. Build repeatable launch processes, integrate new products and acquisitions into operating rhythms, track performance metrics, and improve workflows across Sales, Finance, Product, Engineering, Legal, and Compliance.

Design and operate production infrastructure for AI agent systems, including high-performance Rust services for model inference, orchestration, and execution. Build scalable distributed systems, MLOps capabilities, observability, guardrails, and failure recovery for millions of users. Optimize latency, throughput, reliability, and cost while partnering with agent systems and infrastructure teams to harden experimental prototypes for production.

Build and QA responsive HTML emails, reusable templates, landing pages, and lightweight web pages. Configure lifecycle campaigns, journeys, personalization, audience logic, triggers, suppression, and A/B tests in marketing automation platforms. Troubleshoot email rendering and journey issues, validate production data with SQL, collaborate with design, and document modular processes. The role requires strong email-production expertise, web development skills across Rails and Next/React, and careful cross-client and cross-browser testing.

Lead software implementation projects from planning through delivery, managing scope, schedules, budgets, risks, resources, and client expectations. Apply Agile and Scrum practices, coordinate Engineering, QA, and Product teams, maintain project documentation, and communicate status to stakeholders. Support client training and software adoption while identifying opportunities for continuous process improvement. The role requires managing multiple projects in SaaS or cloud environments and traveling up to 50% as needed.

Drive new business sales for Routeware’s municipal and public-sector waste and recycling software across Idaho, Montana, and Washington. Responsibilities include prospecting, pipeline development, territory management, consultative selling, RFI/RFP responses, presentations, negotiations, forecasting, CRM management, and relationship development with public-sector stakeholders. The role requires regular travel and collaboration with presales, post-sales, and executive teams to close complex enterprise SaaS opportunities.

Own the full sales cycle for municipal and public-sector software opportunities across New York, New Jersey, and Pennsylvania. Responsibilities include prospecting, pipeline generation, quota attainment, RFI/RFP management, presentations, negotiations, forecasting, CRM administration, and relationship development with city officials and technology executives. The role requires regular territory travel and collaboration with pre-sales, post-sales, and executive teams to deliver suitable SaaS and enterprise software solutions.

Develop and execute partner co-marketing and joint go-to-market strategies to drive regional pipeline growth. Build account-based campaigns, field events, demand-generation programs, messaging, and partner enablement resources. Manage partner marketing budgets, lead-routing governance, and follow-up SLAs while tracking partner-sourced and partner-influenced pipeline performance in Salesforce. Collaborate with sales, product marketing, partner teams, and executive stakeholders across the enterprise cloud and SaaS ecosystem.

Provides technical account management for strategic customers, resolving complex application, networking, and cloud-support issues. Partners with developers, architects, Product, and Engineering teams; troubleshoots APIs, code, connectivity, and Twilio libraries; identifies customer trends and product improvements; communicates technical issues clearly; and proactively recommends ways to reduce business-impacting downtime.

Manages insurance claims from intake through resolution, coordinating with internal teams, insurers, adjusters, vendors, and third-party administrators. Reviews documentation, tracks claim status and costs, maintains records, manages shared inbox communications, supports incident reporting in EHS Insight, distributes certificates of insurance, and escalates complex or sensitive claims. The role also assists with insurance reporting, documentation, follow-up, and process improvement.