Top Remote IT Support & Helpdesk Jobs in Jacksonville, FL

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and communicating status. Serve as primary case owner, collaborate with Development/QA, document troubleshooting and resolutions, follow escalation procedures, mentor peers, and contribute to knowledge sharing and continuous improvement.

Provide technical support and troubleshooting for RIS, PACS, and VNA systems; collaborate with clinical and IT stakeholders to diagnose issues and streamline workflows; support DICOM/HL7/IHE interoperability; document resolutions and participate in on-call rotation to ensure 24/7 availability.

Provide bilingual (English/Spanish) technical support to merchants, troubleshooting POS systems, payment processors, networking, Windows and iOS issues via phone and email. Manage escalations, collaborate with sales and product teams, maintain/update documentation and support collateral, and deliver high customer satisfaction while working flexible hours and meeting connectivity requirements.

No job responsibilities or duties are provided. Title indicates an Assistant IT Manager role at Medline. Benefits and company equal-opportunity and inclusion statements are included, but role specifics are not listed.

Support and manage day-to-day operations of customer-hosted cloud environments within the Jenzabar One ecosystem. Troubleshoot priority incidents, perform upgrades, provide SQL Server configuration and T-SQL scripting support, produce root cause/post-mortem analyses, drive process improvements and automation, mentor junior staff, and serve as an escalation point for cross-functional teams.

Support DoD enterprise IT service delivery: implement security controls, troubleshoot applications, create silent install packages, manage physical and virtual workstations, handle Tier 3 support, coordinate RMF/A&A accreditation with ISSOs, and work on ITSM, endpoint management, imaging, and SELinux enforcement.

Lead and coordinate 24/7 enterprise network monitoring and incident response across 187+ bases. Manage shift operations, escalate Tier 2 issues, drive incident resolution in ServiceNow, produce daily reports, maintain SOPs and documentation, mentor network engineers, track KPIs, and ensure operational readiness on a permanently assigned 12-hour Panama shift.

Implement, maintain, and optimize enterprise HPE storage and Veeam backup infrastructure; design SAN/NAS, support MariaDB recoveries, perform DR/BC planning and testing, automate tasks, ensure RMF/STIG compliance, and mentor junior staff.

Administer and secure servers in a hybrid multi-OS environment. Analyze systems for best practices, remediate security issues, perform root-cause analysis, support physical and virtual infrastructure, and collaborate on systems/process improvements and special projects.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Build and lead a centralized IT function across a holding company and portfolio. Run acquisition IT workstreams and create a Day 1-100 integration playbook. Select and operate identity and access systems, build joiner/mover/leaver processes, maintain living inventory of tools/accounts/licenses, manage MSP relationships and vendor contracts, and connect back-end systems to the cross-portfolio data platform while engaging business stakeholders.