Top Remote IT Support & Helpdesk Jobs in Jacksonville, FL

Provides first-line technical support to internal and external customers by diagnosing hardware, software, operating system, configuration, access, and connectivity issues. Manages Freshdesk tickets, documents troubleshooting and resolutions, meets SLAs, escalates complex issues, maintains knowledge-base materials, and supports users by phone and email. The role also includes on-site training, rotating on-call coverage, flexible hours, and collaboration with internal teams to maintain service quality and customer satisfaction.

Administer and optimize a 700-user Salesforce environment, including reports, dashboards, Flow automation, permissions, data quality, migrations, integrations, releases, and storage policies. Translate sales, marketing, and finance requirements into scalable solutions, manage technical documentation and change control, resolve user issues with IT, audit platform best practices, and lead user training and adoption. The role requires Salesforce certification and extensive hands-on administration experience.

Administers internal business applications, including user access, security, configuration, permissions, troubleshooting, and vendor coordination. Supports AI platform rollouts through training, documentation, usage guidelines, and adoption initiatives. Partners with IT, development teams, and stakeholders on application updates, change management, releases, patches, and process documentation. Provides end-user support, mentoring, and training while promoting data integrity, security, and effective application usage.

Provides remote help desk support to IRS Criminal Investigation staff and customers nationwide and internationally. Responsibilities include managing user accounts, installing hardware and software, troubleshooting desktop and application issues, responding through phone, email, chat, and ticket queues, testing software deployments, documenting resolutions, and escalating unresolved issues. The role requires strong customer service, multitasking, remote-work capability, and familiarity with ServiceNow or similar ticketing systems.

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Owns the administration, reliability, security, configuration, release management, and support of Microsoft Dynamics 365 Customer Engagement and related Power Platform environments. The role manages integrations, data quality, access controls, managed-service providers, production incidents, enhancement backlogs, lifecycle management, deployments, and stakeholder communication across a distributed business.

Own corporate IT across identity, access, Mac devices, endpoint security, SaaS administration, audits, and incident support. Manage onboarding, offboarding, access reviews, device policies, licenses, and security configurations. Automate repetitive workflows with Python or Bash, document procedures, support audits and security incidents, and participate in IT on-call. The role independently operates the company’s identity, device, and SaaS environments while partnering closely with the security team.

Leads daily Tier 1/2 service desk operations, including queue health, SLA performance, ticket quality, escalations, CSAT follow-up, KPI reporting, and peer coaching. Optimizes ServiceNow AI Agent and Virtual Agent capabilities, improves knowledge management and self-service, handles complex tickets, and drives operational improvements. This is a non-supervisory lead role requiring strong ServiceNow, ITSM, customer support, reporting, and enterprise endpoint support skills.

Resolve complex customer technical issues across Linux, networking, security, Kubernetes, cloud, storage, and ML environments. Diagnose problems, automate workflows with Python and Bash, support model deployment and inference pipelines, communicate resolutions, escalate unresolved issues, and maintain troubleshooting documentation. The role requires rotational shifts or on-call availability and remote work in the USA.