Top Remote IT Support & Helpdesk Jobs in Jacksonville, FL

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.

As the point of escalation for Endpoint Management, this role involves troubleshooting, software installations, system configurations, vendor interactions, and training staff while ensuring system availability.

Provide technical and functional support for business applications, troubleshoot issues, perform root cause analysis, and collaborate with teams to enhance systems and processes.

The System Administrator will manage Google Workspace, automate tasks with scripts, support desktop engineering, enforce security, and manage devices through MDM.

The Platform Associate supports athenahealth EHR and Practice Management applications, assists in system configuration, resolves issues, manages documentation, and provides remote support.