Top Remote Operations & Support Jobs in Jacksonville, FL

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Manage and optimize ERP environments and multi-module integrations, evaluate and apply software releases, perform advanced SQL/database troubleshooting, identify system improvements, and serve as Salesforce Data Cloud admin handling data integration, modeling, quality, governance, and deployments while training and supporting users.

Manage supplier onboarding from engagement to activation, serve as primary supplier contact, ensure content quality and technical integration, track KPIs, troubleshoot onboarding issues, and recommend process improvements.

Provide day-to-day support and administration for Acumatica and integrated systems, manage WMS floor operations, build reports and Generic Inquiries, troubleshoot integrations and hardware, escalate to vendors, produce documentation, and train staff to improve processes and automation.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Participate in a 60–90 minute scheduled Zoom session to perform scripted, role-based conversational scenarios for AI training. Follow provided prompts and guidelines, maintain natural American English speech patterns, and interact with other participants. Sessions are compensated with a $20 Amazon gift card.

Provide remote technical support and troubleshooting for customer environments running Linux, OpenStack and Kubernetes (MOSK). Triage IaaS issues, reproduce bugs in labs, own escalations, coordinate with engineering, perform DC ops tasks (firmware, hardware), handle networking and alerting, participate in on-call rotation, and use automation/AI tools to improve resolution efficiency.

Handle inbound and outbound collections calls to resolve delinquent accounts: collect payments, negotiate arrangements, document interactions, meet KPIs, and maintain FDCPA and government compliance while protecting customer data in a remote role.

Provide high-level executive support to the CEO and CFO by managing complex calendars, coordinating travel and events, preparing materials, drafting communications, capturing meeting outcomes, and enabling leadership alignment. Serve as a trusted gatekeeper, anticipate needs, handle confidential information, and ensure execution of priorities across the organization.