Top Remote Operations & Support Jobs in Jacksonville, FL

Manage and maintain GoHighLevel agency accounts, optimize email deliverability (Mailgun), build and maintain automations and AI bots (Zapier, Claude), audit workflows, update websites/landing pages, and monitor systems to ensure reliability and documentation. Part-time to start with path to full-time.

Provide Tier 1–2 support for macOS and Windows devices, manage Macs with Jamf Pro and Windows with Workspace One, troubleshoot Google Workspace, perform imaging/restore and cloud backups, handle onboarding/offboarding, use Jira/Confluence for tickets and documentation, ship and track laptops, and collaborate with US IT and security teams during Pacific Time hours.

Provide friendly, professional customer support for SOS Inventory via email, phone, and online meetings. Troubleshoot issues methodically, use support software and meeting tools, document cases, learn product features, and collaborate with peers to resolve customer challenges.

Provide high-level administrative support to the CEO: manage calendar and travel, track action items, coordinate with teams and vendors, maintain KPI trackers and reports, and manage communications with discretion.

Monitor and respond to customer reviews across platforms, verify modem receipt, provide technical support and setup assistance, maintain interaction records, and collaborate with support teams to improve customer satisfaction.

Remote entry-level technical writer responsible for producing written technical content on information technology and software engineering terminology. Must understand software engineering concepts and basic business processes. Individual contributor role supporting product development; startup experience and work on data platforms preferred. Immediate joiners; accelerated interview process.

Oversee daily company operations to ensure efficiency and productivity; develop and implement policies and procedures; manage resources; lead cross-functional teams; analyze and improve processes.

Provide Tier I support for API/Member platform: investigate and diagnose software issues, run SQL queries, analyze logs and database content, document workarounds and reproduction steps, create/manage support tickets, and produce technical/process documentation for support teams.

Provide escalation support for messaging and mobile environments: triage, investigate, and resolve user issues via email/phone/ITSM; coordinate with attorneys, vendors, Architecture, and Security teams; execute and document production changes; drive platform improvements and maintain email/mobile security.

Administer records management and document control daily operations: control distribution, storage, retrieval of electronic and hard-copy files; maintain compliant databases; handle sensitive/classified materials; support inspections, prepare documentation and reports; guide contractors and manage special projects to ensure regulatory compliance and data integrity.