Top Remote Customer Success Jobs in Jacksonville, FL

The Customer Service Representative at Beyond Finance will act as the main contact for clients in financial hardship programs, providing exceptional service through inbound and outbound calls. The role involves understanding client needs, resolving issues, and collaborating with various departments to enhance the customer experience, all while working in a remote call center environment.

As a Client Retention Specialist, you will educate clients on Beyond Finance's financial hardship programs, deescalate issues, analyze financial situations, and help retain clients while achieving retention targets. You'll provide exceptional customer service primarily through phone interactions.

The Bilingual Client Retention Specialist will educate and assist clients enrolled in financial hardship programs, deescalate concerns, analyze financial situations, and develop customized solutions to retain clients within the program. This role prioritizes providing exceptional customer service and achieving retention targets.

The SEO Specialist II will enhance the company's search visibility and drive organic traffic through technical and on-page SEO strategies. Responsibilities include conducting SEO audits, optimizing content for keywords, collaborating with marketing teams, executing link-building strategies, and analyzing SEO performance with tools like Adobe Analytics. The role requires staying updated on SEO trends and implementing generative engine optimization strategies.

The Patient Advocate serves as a liaison between patients and healthcare providers, handling inquiries through calls, chats, and emails. Responsibilities include managing patient calls, assisting with billing inquiries, leading payment processes, and improving patient satisfaction and collections performance.

The Experience Banker provides remote support via phone and online chat for various banking services. Responsibilities include assisting customers with online banking issues, processing account changes, verifying online enrollments, answering inquiries, and supporting the Experience Banking Manager.

The Clinical Client Training Specialist at Cohere Health is responsible for planning and executing training programs for client and provider organizations. This role involves developing digital training tools, conducting webinars and training sessions, and continuously updating training materials based on user feedback. The specialist will work closely with various teams to address the needs of clinicians and provider organizations, ensuring effective platform adoption.

The Customer Success Manager at Domino Data Lab is responsible for building and maintaining relationships with clients, maximizing their satisfaction through successful product adoption, and identifying upsell opportunities. They will collaborate with internal teams, manage a portfolio of accounts, and utilize technical knowledge in ML Ops and AI to drive customer success.

The Director of Customer Support Systems will define and execute strategies for optimizing customer-facing systems, collaborating across teams, mentoring professionals, managing vendor relationships, and ensuring compliance and performance metrics are met. This role involves overseeing the development and continuous improvement of systems to enhance customer journeys post-sales.